Allan Sta Rosa

 Allan L. Sta. Rosa II Block 9, Lot 15 Pebble beach corner, khiawa island,Fairway View subd. Filinvest Brgy Salawag, dasmarinas cavite 4114. Mobile Number:- E-mail:- Objectives To maximize my potentials, share my knowledge and be an asset to the company. Education Bachelor of Science in Nursing Experience Customer Service Representative Teletech January 7,2021 to Nov 28,2021 (Account pulled out by the client) Responding promptly to customer’s inquiries. Communicating with customers through chat and calls Keeping records of customer interactions, transactions, comments, and complaints. Providing refund in accordance with their reported concern. Assisting new account creation, updating events of delivery status and explaining company’s policy. Maintaining AHT , Quality and Reliability for the company and account’s standard of service. Clinical Letter Writer Optum Global December 2017 to September 2020 • analyze medical director's letter language and decision • create, fax or email client's denial letter to facility and client/member • email support • assist physician (onshore) for the member's and director's requirement. Documentation Associate/ NCPF Code creation/ Docs Receiver. Axiem Corporation January 2017 to September 2017 • process import and export shipping instructions. • data entry of weight, cargo code, etc • email support. • follow up emails of cargo requirements. Documentation Associate/ NCPF Code creation/ Docs Receiver. NYK TDG e-business corporation / SEIDO PRO Global November 2011- September 2016 20th floor Net quad Bldng, 4th avenue corner 30th street, Bonifacio Global City Taguig November 2011 - Present Bank Financial Planner (BANCASSURANCE) Philippine Prudential life insurance Corporation January 2011- October 2011 Skills Fast and accurate typing skills Proficient in Microsoft Office Fast in learning new process and applications. Bpms, OSCAR production, Microsoft outlook, Lotus notes, OPUS, literate. Proficient in Instructions and good in sharing strategies Good in decision making and best in adapting in any new given process. Personal Information Birthday: July 10 1987 Age: 29 yrs old Civil Status: Single Gender:Male Religion:Catholic