Allan Rey Uy Quintia

ALLAN REY U. QUINTIA 7/09/2017 Address: Block 67 Lot S-7 Elisa Homes 4, Molino 4, Bacoor, Cavite 4102 Philippines Mobile:- Email:-Skype:- OBJECTIVE: To be part of a dynamic company that would allow me to maximize my potentials, enhance my skills, and provide room for further growth. EDUCATION:  Bachelor’s Degree(1998 – 2002) - University of Perpetual Help-Rizal-System Dalta - Bachelor of Science in Business Administration Major in Marketing  Secondary Level (1994 – 1998) - St. Benedict Academy of Cavite  Elementary Level (1987 – 1994) - St Jerome Emiliani Institute-Molino 5 Bacoor Cavite PROFESSIONAL EXPERIENCE PART TIME SALES TRAINER @WEBMASTERMELBOURNE SEO - JUNE 2016-PRESENT Training and development for new hire and existing sales agent. Monitor performance by auditing their calls. Looking for opportunities and create an action plan to develop the skill. CUSTOMER SERVICE LEADER EMAIL SUPPORT VIRTUAL ASSISTANT OFFICE ADMIN - MARCH 2016-PRESENT EBAY MANAGEMENT AU,UK,HK and US = Email management, Order Management includes uploading tracking number. Handling complains and customer feedback maintenance, Logistics, Inventory monitoring, Check for order cancellation ( block the order or canceled orders), Check for not shipped order and upload valid tracking, Check Negative (Reply to it and resolve it), Dispute and resolve it ASAP,Reply emails / reply messages / all messages must be replied within 24 hours,Check Seller Dashboard for current lever,Work on the returns (authorize New and monitor returns that has been processed), Respond to Positive feed backs, Blocked/No stock (counter proposal),Check for orders that are more than 5 days old and still not shipped, chase logistics,Cancellation of refunded items and request for positive feed backs. Real estate = Appointment setting, Owner financing and insurance. Facebook Page Management = Advertising/Photo editing, Email, Real time Chat management, comment support, competition analysis, Page performance analysis. ALLAN REY U. QUINTIA EXL SERVICES PHILIPPINES - JUNE 2015-JUNE 2016 ASSISTANT MANAGER - INSIDE SALES (BUSINESS TO BUSINESS/ LOGISTICS AND FREIGHT) Responsible for effectively coaching on the Sales Skills development of a team of 15 call center agents. Ensures improvement and consistency with consistent follow through. Analyzes data to improve process for the program to hit stretched goals based on year over year statistics. IQOR PHILIPPINES - JANUARY 2015 ASSISTANT TO THE VICE PRESIDENT (AVP- OPERATIONS/ CUSTOMER SERVICE AND TECHNICAL SUPPORT FOR MOBILE PHONES/ TELCO) Responsible for effectively coaching for the development of a team of 8-14 call center agents. Monitors progress of agents and coaches them on improvement. Provides feedback and develops plan to drive performance. Handles customer escalations. Ability to use call center data and call observations to identify coaching plans for agents. Supports the completion of ongoing training and product updates through formal team meetings and huddles. Interviews applicants as part of the screening process for potential new-hires. FIRST SOURCE LTD - October 2012-June 2014 TEAM MANAGER(SALES/CUSTOMER SERVICE AND TECHNICAL SUPPORT/TELCO) Manages individual and team performance through one on one coaching, teaching and training sessions. Makes sure goals are communicated properly and agents are equipped with skills needed to meet targets. Provides real time floor support and takes escalated calls. Prepares bi-weekly performance reports for the leadership team and Clients. Maintains productivity levels by making sure there are enough agents staffed to man the phones. Conducts product trainings for employees AA HOMESHORING - January 15, 2011-Oct 2012 Virtual Assistant/ Website admin (Home Based-Virtual Assistant) Assists customers with their log in trouble on the website. Upload profile photos on a casting site. Validates qualified photos, including photo editing. STREAM GLOBAL SERVICES - April 16, 2007 – Dec 2010 SALES COACH ( SALES/CUSTOMER SERVICE/ TELCO) Handles a group of agents with mixed tenure. Manages team performance by providing real time floor support, listening to live or recorded calls, providing real time feedback and conducting one on one coaching/teaching session. Page 2 ALLAN REY U. QUINTIA ANJAQ POULTRY SUPPLY AND VETERINARY PRODUCTS - Sep 2005 - May 2007 BUSINESS DEVELOPMENT CONSULTANT Specializes in retail sales, procurement, inventory and budget. BUSINESS PEOPLE INC (Authorized Nestle Distributor) - August 2004 – September 2005 ACCOUNT DEVELOPMENT EXECUTIVE Responsible for sales and distribution for all Nestle grocery products Responsible for the display of merchandise in all shelves in supermarkets and public markets. Manages and coordinates with store merchandisers. Develops potential clients into a large scale volume stock order. M – POWER ENT. INC - October 2001 – December 2002 SALES and MARKETING MANAGER Responsible in marketing Company’s household product line. Tasked in organizing events that would showcase the company’s Household and Beauty products and tap prospective clients and distributors. Provides Sales Training, product knowledge and People Management. Page 3