Allan Remillo

Allan Remillo 0991 Baltimore St. Brookside Hills, Cainta, Rizal -- Career Objective To obtain a challenging position in a growth-oriented company where I can utilize my analytical skills and acquire new expertise for career advancement. SITEL Philippines Corporation (July 2014 to August 2019) 14/F Wynsum Corporate Plaza Emerald Avenue Ortigas Center, Pasig City 1600 Inbound Customer Service Representative Respond to general end-user and delivery inquiries, issue refunds, and assist with online bookings and hotel reservations. Concurrent customer support on a blended queue – email and chat; up to 3 sessions. Underwent Leadership training for mentorship. As a mentor, I supported trainees and those in production. Support includes floor support, supervisor/escalation calls, QA audits, coaching and feedback sessions, refresher training, etc. Outbound Sales Representative Cross-selling (broadband to TV and landline) Upgrading basic channels to VIP Upselling mobile phones and sim cards Technical Support (Residential and business customers) Printer troubleshooting Upselling printer accessories Northstar Solutions (September 2019 to December 2020) 12th Floor Raffles Corporate Tower F. Ortigas Jr. Avenue Ortigas Center, Pasig City 1600 Inbound/Outbound Healthcare Representative Appointment scheduling RX consent and patient information verification Prior Authorization status notification calls Processing of Prior Authorization requests to insurance provider Prime Total Solutions (January 2021 to March 2022) 10th Floor Rockwell Business Center Sheridan Tower 1, Sheridan St., Mandaluyong, 1554 Healthcare Support Representative Creates process guide and performs clerical tasks Assists patients in collecting specimen sample for their genetic testing Appointment scheduling. Support includes answering incoming calls from patients, do live call transfers to nurse practitioners for patients’ review of Genetic test results Coordinates with marketers, collectors, and nurse practitioners regarding on-hold and rejected orders from the laboratory via phone, chat, and email Part time Job (March 2022 to Present) Home-based Medical Admin Assistant Virtual admin assistant for a clinic Update patients’ Electronic Medical Record Processing of Prior Authorization request to insurance provider Skills Has excellent written and verbal communication skills. Team Player – can effectively collaborate with a team and cross-functional departments. Self-starter with a can-do attitude and able to learn with minimal supervision. Can easily adapt to change and has a very good sense of urgency. Academic Background Bachelor of Arts major in Psychology CAP College Foundation Inc, Makati City Spanish Language Hola Amigos, Pasig City Character References (Will be supplied upon request)