Allan Patrick Cabanban

ALLAN PATRICK SANTOS CABANBAN Virtual Assistant/ Customer support CONTACT PROFILE Dedicated and resourceful professional seeking a Virtual Assistant and Customer Support role. Experienced in managing client communications and delivering excellent customer service. Strong organizational skills, effective communication, and ability to multitask and solve problems. Adaptable to various client needs, ensuring smooth operations and high customer satisfaction. - WORK EXPERIENCE - OFFI C E S T AFF Metro Manila , Pasig City 1600 ALSB Geodetic Services April 27, 2015 - December 31, 2018 Responding to client's inquiries via phone, email, or chat. EDUCATION Update and maintain client files TECH N I C AL SUPPOR T REPRESENTATIVE Startek Philippines Secondary:- Immaculate Concepcion Cathedral Parish Primary:-- Loakan Elementary School AWARDS & CERTIFICATIONS Bayan Academy- VCC LinkContact Center Services NCII(English Proficiency) VA Online Educational Consultancy Services (Training Workshop on Virtual January 30, 2019 - August 28, 2019 Troubleshooting technical issues with mobile devices, smartwatches, tablets, laptops, etc. Responding to customer inquiries via phone, email, or chat. Resolving customer complaints and ensuring customer satisfaction. VIRT U A L A SSISTANT/CUSTOMER SUPPOR T AccelGrow October 10, 2019 - October 18, 2023 Managing email correspondence, including responding to inquiries and scheduling appointments. Handling phone calls and directing them to the appropriate parties or taking messages. Assistance and Social Media OUTB O U N D SALES E XECUTIVE Marketing, with Bookkeeping, Lead Sales Rain BPO Inc. Generation, Project Management, March 8, 2024 - June 11, 2024 Content Creation, Website Design, and Search Engine Optimization) UDEMY Make daily outbound calls to potential clients to introduce products or services, engage prospects, and schedule follow-up calls. Strength And BodyBuilding Coach Build and maintain relationships with leads through course in accordance with CPD regular communication, addressing inquiries, and Standards providing information tailored to their needs. Track daily sales activities, including the number of calls made, leads generated, and sales closed. Prepare and submit reports to management.