Allan Marcus

CURRICULUM VITAE PERSONAL INFORMATION Name : Allan Ochieng' Ochieng' ID No : - Date of Birth : 15th Nov, 1990 Nationality : Kenyan Languages : English, Swahili Telephone : - Marital Status : Single Religion : Christian E-mail : -- CAREER OBJECTIVE To be the best I can be, uphold code of ethics at all times and to create a difference in the society andto build a long-term career with opportunities for career growth, enhancing my educational and professional skills in a stable and dynamic workplace. KNOWLEDGE,SKILLS AND ABILITIES              Good Customer Service skills. Office administration Skills. Certified Computer Network Associate (HCNA). Wide range of IT skills (Software and Hardware). Sales and Marketing Abilities. Familiarity in computer applications, MS Office suite. Excellent typing skills with a speed of 25wpm-30wpm and an accuracy of 95%. Good interpersonal and communication skills Can work under pressure and under tight schedules. Good teamwork skills. Ability to remain patient at all times and able to multi-task. Ability to communicate well with customers and with other members of the team. Polite, friendly and tactful manner when handling complaints or enquiries or solving problems. EDUCATIONAL BACKGROUND MAY 2018 – JUNE 2018 : Huawei Enterprise Huawei Certified Network Associate (HCNA) Certificate MAY 2014 – NOV. 2018 : Mount Kenya University Bachelor in Business Information Technology SEPT. 2012 – NOV.2013 : Mount Kenya University Diploma in Business Information Technology JAN. 2011 – FEB.2011 : Level 1 computer Packages and application (Distinction) JAN. 2006 – NOV.2009 : Barding Secondary School Kenya Certificate of Secondary Education JAN. 1998 – NOV 2005 : Umoja Primary School Kenya Certificate of Primary Education : : : Ideon Limited System Administrator WORK EXPERIENCE NOV. 2019 – TO DATE Position Duties • • • • • • • Installing and configuring software, hardware and networks Monitoring system performance and troubleshooting issues Run reports on system performance for team and wider organization Optimize processes and lead process improvement Manage staff and user credentials and frameworks Troubleshoot technical issues Ensure systems are secure and protected from breach or viruses DEC. 2018 – SEPT. 2019 Position Duties : : : Heri Naturals Customer Service Assistant           SEPT. 2016 – DEC. 2016 Position Duties : : : Follow communication procedures, guidelines and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Keep records of customer interactions, process customer accounts and file documents Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Assist with placement of orders, refunds, or exchanges Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Nairobi City Water and Sewerage Company IT Assistant             Installation of operating system i.e Windows 7 Computer Hardware Maintenance Installation of Drivers and application software i.e oracle, perpay, SPMS, CMS Installation of antivirus and updates Networking and configuration of the network Setting computers into the domain using Mozilla Helping employees where they have problems e.g on the internet, intranet, mailbox Repairing operating systems and performing data recovery Setting up HTTP proxy addresses and port numbers on the server collecting of data - serial number, hard diskdrive and operating system Restricting users not to download and install unknown software from the internet Troubleshooting printers and connecting it through the IP address MAY 2012 – APR.2014 Position Duties : : : Mimshack Computer Solutions Customer Care / Computer Technician Customer care  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships of trust through open and interactive communication  Resolve customer complaints via phone, email, mail or social media  Use telephones to reach out to customers and verify account information  Greet customers warmly and ascertain problem or reason for calling  Assist with placement of orders, refunds, or exchanges  Advise on company information  Place or cancel orders  Answer questions about warranties or terms of sale  Attempt to persuade customer to reconsider cancellation  Inform customer of deals and promotions  Sell products and services Computer Technician  Installing software or hardware  Troubleshooting different computer issues  Determining and installing appropriate security measures  Configuring computer networks  Maintaining and repairing technological equipment (e.g. routers) or peripheral devices  Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)  Troubleshoot system failures or bugs and provide solutions to restore functionality  Arrange maintenance sessions to discover and mend inefficiencies  Keep records of repairs and fixes for future reference  Add or update workstations for office staffs.  Perform routine PC maintenance and updates for performance efficiency.  Supervise and process help desk support requests.  Assist in maintaining Internet service, firewalls, and telephone systems. DEC. 2010 – FEB.2012 Position Duties : : : Compnovator Hub IT Assistant           Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders. HOBBIES  Theatre Arts (Acting and Dancing)  Traveling  Sports (Rugby) REFEREES 1. Maurice Weru IT Officer Nairobi City Water and Sewerage Company (Eastern Branch) TEL:- 2. Edgar Ogendi Manager Heri Naturals TEL:- 3. Newson Bunyali Director Compnovator Hub TEL:- 4. Fredrick Gitonga C.E.O Mimshack computer Solutions & cybers TEL:-