CURRICULUM VITAE
PERSONAL INFORMATION
Name
:
Allan Ochieng' Ochieng'
ID No
:
-
Date of Birth
:
15th Nov, 1990
Nationality
:
Kenyan
Languages
:
English, Swahili
Telephone
:
-
Marital Status
:
Single
Religion
:
Christian
E-mail
:
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CAREER OBJECTIVE
To be the best I can be, uphold code of ethics at all times and to create a difference in the society
andto build a long-term career with opportunities for career growth, enhancing my educational and
professional skills in a stable and dynamic workplace.
KNOWLEDGE,SKILLS AND ABILITIES
Good Customer Service skills.
Office administration Skills.
Certified Computer Network Associate (HCNA).
Wide range of IT skills (Software and Hardware).
Sales and Marketing Abilities.
Familiarity in computer applications, MS Office suite.
Excellent typing skills with a speed of 25wpm-30wpm and an accuracy of 95%.
Good interpersonal and communication skills
Can work under pressure and under tight schedules.
Good teamwork skills.
Ability to remain patient at all times and able to multi-task.
Ability to communicate well with customers and with other members of the team.
Polite, friendly and tactful manner when handling complaints or enquiries or solving
problems.
EDUCATIONAL BACKGROUND
MAY 2018 – JUNE 2018
:
Huawei Enterprise
Huawei Certified Network Associate (HCNA)
Certificate
MAY 2014 – NOV. 2018
:
Mount Kenya University
Bachelor in Business Information Technology
SEPT. 2012 – NOV.2013
:
Mount Kenya University
Diploma in Business Information Technology
JAN. 2011 – FEB.2011
:
Level 1 computer Packages and application
(Distinction)
JAN. 2006 – NOV.2009
:
Barding Secondary School
Kenya Certificate of Secondary Education
JAN. 1998 – NOV 2005
:
Umoja Primary School
Kenya Certificate of Primary Education
:
:
:
Ideon Limited
System Administrator
WORK EXPERIENCE
NOV. 2019 – TO DATE
Position
Duties
•
•
•
•
•
•
•
Installing and configuring software, hardware and
networks
Monitoring system performance and troubleshooting issues
Run reports on system performance for team and wider
organization
Optimize processes and lead process improvement
Manage staff and user credentials and frameworks
Troubleshoot technical issues
Ensure systems are secure and protected from breach or
viruses
DEC. 2018 – SEPT. 2019
Position
Duties
:
:
:
Heri Naturals
Customer Service Assistant
SEPT. 2016 – DEC. 2016
Position
Duties
:
:
:
Follow communication procedures, guidelines and
policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or
social media
Keep records of customer interactions, process
customer accounts and file documents
Use telephones to reach out to customers and verify
account information
Greet customers warmly and ascertain problem or
reason for calling
Assist with placement of orders, refunds, or exchanges
Place or cancel orders
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Nairobi City Water and Sewerage Company
IT Assistant
Installation of operating system i.e Windows 7
Computer Hardware Maintenance
Installation of Drivers and application software i.e oracle, perpay,
SPMS, CMS
Installation of antivirus and updates
Networking and configuration of the network
Setting computers into the domain using Mozilla
Helping employees where they have problems e.g on the internet,
intranet, mailbox
Repairing operating systems and performing data recovery
Setting up HTTP proxy addresses and port numbers on the server
collecting of data - serial number, hard diskdrive and operating
system
Restricting users not to download and install unknown software
from the internet
Troubleshooting printers and connecting it through the IP address
MAY 2012 – APR.2014
Position
Duties
:
:
:
Mimshack Computer Solutions
Customer Care / Computer Technician
Customer care
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open
and interactive communication
Resolve customer complaints via phone, email, mail
or social media
Use telephones to reach out to customers and verify
account information
Greet customers warmly and ascertain problem or
reason for calling
Assist with placement of orders, refunds, or
exchanges
Advise on company information
Place or cancel orders
Answer questions about warranties or terms of sale
Attempt to persuade customer to reconsider
cancellation
Inform customer of deals and promotions
Sell products and services
Computer Technician
Installing software or hardware
Troubleshooting different computer issues
Determining and installing appropriate security
measures
Configuring computer networks
Maintaining and repairing technological equipment
(e.g. routers) or peripheral devices
Installing well-functioning LAN/WAN and other
networks and manage components (servers, IPs etc.)
Troubleshoot system failures or bugs and provide
solutions to restore functionality
Arrange maintenance sessions to discover and mend
inefficiencies
Keep records of repairs and fixes for future reference
Add or update workstations for office staffs.
Perform routine PC maintenance and updates for
performance efficiency.
Supervise and process help desk support requests.
Assist in maintaining Internet service, firewalls, and
telephone systems.
DEC. 2010 – FEB.2012
Position
Duties
:
:
:
Compnovator Hub
IT Assistant
Set up workstations with computers and necessary
peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards
etc.) to ensure functionality
Install and configure appropriate software and functions
according to specifications
Develop and maintain local networks in ways that
optimize performance
Ensure security and privacy of networks and computer
systems
Provide orientation and guidance to users on how to
operate new software and computer equipment
Organize and schedule upgrades and maintenance
without deterring others from completing their work
Perform troubleshooting to diagnose and resolve
problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and
maintenance schedule
Identify computer or network equipment shortages and
place orders.
HOBBIES
Theatre Arts (Acting and Dancing)
Traveling
Sports (Rugby)
REFEREES
1. Maurice Weru
IT Officer
Nairobi City Water and Sewerage
Company (Eastern Branch)
TEL:-
2. Edgar Ogendi
Manager
Heri Naturals
TEL:-
3. Newson Bunyali
Director
Compnovator Hub
TEL:-
4. Fredrick Gitonga
C.E.O
Mimshack computer Solutions &
cybers
TEL:-
