My specialty is beaing a custoomer service representative. I've been in BPO industry for 5 year. I handled Telecommunication for United Stetes and Australia. I do both phone calls and chat support. In my experience, I've learned to do multi-tasking. I also handled Health Care Account and Travel/sales account. I love giving out resolutions for those hard inquiry of customer. I feel satisfied when I do resolved their concern and leave a smile on their face.