Allan Jay Ponce Acosta

I have been working in Business Process Outsourcing Industry since 2005. With this extensive experience, I have acquired skills pertaining to customer service, technical support, financial analysis, order management, etc.

For the last 9 years, I have played in roles ranging from customer service representative to team manager as I continued to climb up the corporate ladder. With experience in inbound, outbound and back-office protocols, I can be of great asset to your company.

Listed below are some of the skills and areas of competencies I have, backing up my claim.

Marketing and Outdoor Advertising
Customer Relationship Management
Customer Service, Technical Support & Retention
Inbound / Outbound Phone Support
Administrative, Email and Chat Support
Quality Assurance
Team Management
Order Status & Management

In addition, I am always willing to learn, striving for mastery and excellence. For me, there's no challenge that's too small or too big as long as it is met with proper management and positive outlook.