Allan Galindo
Honduras
-linkedin.com/in/allangalindo
Summary
You can call me a Jack of all trades. I've worked Finance, Sales, Customer Support, Technical assessment,
Quality Control, even Video Game Player Support. I seek and welcome any opportunity that will help me acquire
any work or life experiences that may help me grow in both my personal or professional lives.
Experience
Freelance Customer Support
Upwork
Nov 2015 - Present (6 years 8 months +)
-Tech Support and Customer retentions for Video Game companies
-Tech support for electronics firm
-Business development for an online video hosting firm
-Customer Services and Retentions for pharmaceutical firm
-Online store management
-SaaS Tech support
-Logistics and coordination for transportation company
-Remote support for IT firm
-Customer services and dispatcher for IT firm.
Business Development Specialist
Simera
Oct 2021 - May 2022 (8 months)
-Researching competing products.
-Develop special Inside sales projects, with a core of different products.
-Meeting or exceeding weekly, monthly, and yearly sales quotas.
-Canvassing assigned territories to present company products to potential customers.
-Demonstrating product features to customers.
-Contacting leads and setting up appointments to present company products.
-Attending trade shows and other industry-related events.
Customer Services Lead
International Polo Academy
Aug 2020 - Oct 2021 (1 year 3 months)
-Website development
-Customer services
-Tech Support
-Website news updates
-Learning Platform Management and Development
-Point of contact for new and existing clients
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-Scheduling sales calls for new leads
-Article management
-Platform management for US Polo Association website
-Platform Management for UK Polo Association website
-Learning platform course development overview
-Support team management
Business Development Representative
Nov 2019 - Aug 2020 (10 months)
-Call and qualify warm leads
-Follow up with interested parties
-Forward credit applications to head of sales
-Update vehicle inventory on website
-Manage sales appointments with owner
Support Associate
PartnerHero
Nov 2016 - Dec 2018 (2 years 2 months)
-Complete outbound cold calling for Real Estate firm.
-Manage restaurant invoicing software.
-Customer support for SaaS company.
-Digitize restaurant invoices.
-Manage professional translation app.
-Tech support for invoicing software.
Quality Assurance Analyst
Alorica
Aug 2014 - Oct 2015 (1 year 3 months)
-Audit and grade customer service and tech support calls
-Provide findings to leadership
-Participated in team calibrations according to call evaluations
Sales Specialist
Allied Global
Feb 2014 - Jun 2014 (5 months)
-Process inbound sales inquiries
-Complete hotel reservations for inbound parties
Quality Assurance Specialist
Zero Variance
Jan 2012 - Jan 2014 (2 years 1 month)
-Audit and grade customer service and tech support calls
-Provide findings to leadership
Costumer Service Representative
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Myron Advisering
May 2011 - Dec 2011 (8 months)
-Inbound Customer Services
-Assist customers with updates on existing orders
-Update quality control departments on client tendencies
-Work with Art department in completing customer orders
Education
CEUTEC
Bachelor of Business Administration - BBA, Administración y gestión de empresas,
general
2013 - 2017
Licenses & Certifications
Work Smarter, Not Harder: Time Management for Personal & Professional
Productivity - Coursera Course Certificates
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The NEW Essentials Voicemail | Fanatical Prospecting - Sales Gravy | The Sales
Acceleration Company
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Skills
Microsoft Office • Servicio de atención al cliente • Microsoft Excel • Microsoft Word • Microsoft
PowerPoint • Dirección • Gestión de proyectos • Trabajo en equipo • Inglés • Control de calidad
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