Allan Delos Reyes

ALLAN DELOS REYES PERSONAL PROFILE EMPLOYMENT HISTORY I am an experienced team leader working in the BPO industry for the past 10 years. I have taken a variety of role from customer service and technical support accounts. I have been filling the lead role for more than two years and had been a subject matter expert for a Tier 3 technical account prior to that post. Team Manager Sutherland Global Services - ATT Connectech, DTV NOW, ATT ISM |- I work closely with upper management to make sure that the process and metrics are met on monthly basis I manage and support at least 15 headcounts on the acccount Subject Matter Expert CONTACT DETAILS Mobile:- Email:-LinkedIn: https://www.linkedin.com/in/allan-delosreyes-09b471183/ SKILLS AND ABILITIES - Team Management - Project management - Strong communication and interpersonal skills - Fast learner - Team player - Hard working - Motivated and dedicated - Technically inclined - Goal oriented Sutherland Global Services - ATT Connectech |- I provide real time intervention on calls and technical assistance for issues that requires advanced knowledge in technical support. Provides day to day reports and analysis on the top call drivers and collate the information on monthly basis. Technical Support Specialist Sutherland Global Services- ATT Connectech | 2011 Tier 3 technical support for computer related issues and wireless networking concerns Technical Support Concentrix - LINKSYS, Valet, D-Link | 2009 - 2011 Provides support for router, computer networking and related wireless technologies of the brand ACADEMIC PROFILE STI College Bachelor of Science in Computer Engineering, Davao Chinese High School Graduated Class of 2006 -