ALLAN BRIAGA
Unit 9
27-31 Windermere Av, Northmead
Sydney NSW 2152
Australia
Mobile.: -
E-mail:-
IT CAREER
Academic Background
Diploma - Project Management - ITA (Aeronautical Technological Institute) - 2009
Post-Degree - Computer Network Specialist - FASP (Sao Paulo College Associated) - 2003
Degree - Computer Science Bachelor - UNIB (Ibirapuera University) - 1998
CertificationsLanguages
COBIT 4.1 Foundation (Nov/2010)
English – Upper-Intermediate
ITIL V3 Foundation (Jul/2010)
Spanish – Intermediate
Portuguese – Native
Courses
Course / Hours / Year
Course / Hours / Year
1. CISCO CCNA 200-120 / 50 hours / 2014
2. Mapping & Business Process Modelling / 6hours / 2011
3. COBIT 4.1 Foundation & IT Governance / 16hours / 2010
4. ITIL v.3 Foundation / 20hours / 2010
5. Sigma / 16hours / 2007
6. Project Management / 40hours / 2007
Summary of Qualifications
More than 15 years of IT experience acquired in large companies such as SIEMENS energy, AVON Cosmetics, DSM Chemicals and VA Tech technology.
Skills focusing on Networking Infrastructure, Helpdesk, Projects and consulting.
Hands-on delivering IT hardware and software support (Level 1 and 2) for Microsoft, Apple and Linux.
Solid experience running and executing IT projects – networking infrastructure, structured cabling, outsourcing support services, information security and IT governance.
Good on writing and running IT policies, processes and procedures.
Solid experience running IT projects involving teams from Austria, Germany, USA, Netherlands, China and Brazil.
Large experience in leadership of local and outsourced teams, hiring and management of suppliers.
Excellent vision of planning, ensuring the IT alignment x business, through the best practices of governance, process and IT KPIs (COBIT and ITIL) and projects (PMBOK).
Employment History
January/2016 – now – Self-employee – Sydney, Australia
IT Consultant (Freelance)
Projects for small and medium companies involving IT Networking Infrastructure, Servers Administration, Security systems and Cloud computing.
Technical Skills:
Microsoft WS2008_R2-WS2016, W7-W10 and Office-, Outlook;
Apple OSX and Office Suites;
Networking: TCP-IP, LAN/WAN/Wi-Fi appliances and CAT6;
Security/Storage: Antivirus, Backup, Firewall, VPN and CCTV;
Cloud: AWS, Google and Microsoft;
Achievements:
Delivering projects focusing on Business and costs requirements;
Planning, implementing and operating IT environments with accuracy;
August/2013 - July/2015 - SOMMAPLAST – Sao Paulo, Brazil
IT Consultant – Helpdesk, Network & Server Administrator, Project Coordinator (Freelance)
Technical Skills:
Microsoft WS2008_R2, WVista-W7, Office- and Outlook;
Networking: TCP-IP, LAN/Wi-Fi appliances (CISCO, Linksys, D-Link) and CAT5e-CAT6;
Security/Storage: Antivirus, Backup and Firewall;
Ticketing System: GLPI (Linux Opensource) – Fedora;
Achievements:
Implementation of SLA for Service-Desk Support following ITIL framework;
Implementation of IT Processes and Procedures for Security, infrastructure and Servers;
Comply with Business and costs requirements;
January/2013 - May/2013 - DSM Chemicals – Sao Paulo, Brazil
IT Consultant – Helpdesk, Network & Server Administrator, ITIL Incident CONTROLLER (Temporary Project)
Technical Skills:
Microsoft WS2003-WS2012, WXP-W7, Office- and Outlook;
Networking: TCP-IP, CISCO LAN/WAN/Wi-Fi and CAT5e-CAT6;
Ticketing System: Remedy;
2nd and 3rd Support Service level escalating to China and Netherlands;
Achievements:
ITIL Incident Controller with SLA 97% client satisfaction;
SLA time adjust to increasing business level satisfaction;
March/2012 - December/2012 - AVON Cosmetics (BPCOM & SPMAC) – Sao Paulo, Brazil
IT Consultant – Network & Server Auditor, Project Coordinator (Temporary Project)
Technical Skills:
Apple OSX and Office Suites;
Microsoft WS-_R2;
Apple OSX Server Leopard;
Fedora Linux Server;
Networking: TCP-IP, DELL/CISCO LAN/WAN and CAT5e-CAT6;
Security/Storage: Antivirus, Backup and Firewall;
Ticketing systems: GLPI and OCS Inventory (Linux Open Source);
Achievements:
COBIT Analysis and Implementation;
Project conclusion according time and cost business;
AVON IT Audition agreed;
April/2011 - December/2011 – HYPERMARCAS – Curitiba, Brazil
IT Consultant - Network & Server Auditor, Project Coordinator (Temporary Project)
Technical Skills:
Microsoft WS2003-WS2008_R2, WXP-W7, Office 2010 and Outlook;
Networking: TCP-IP, CISCO LAN/WAN and CAT5e;
Security/Storage: Antivirus, Backup and Firewall;
Ticketing System: IBM Maximo Service & Asset Management;
Achievements:
IT Due Diligence following company’s IT procedures regarding Networking, Security, Servers, Systems & Suppliers;
January/2007 – May/2010 - SIEMENS - Sao Paulo, Brazil
IT Manager – Helpdesk, Network & Server Auditor, Project Coordinator (Employee)
Technical Skills:
Microsoft WS-, W7, WS Exchange 2003;
Networking: TCP-IP, CISCO LAN/WAN/Wi-Fi and CAT5e;
Security/Storage: Antivirus, Backup and Firewall;
Ticketing System: Remedy;
Achievements:
ERP Support Migration from BaaN to SAP;
SAP Key users management for Business processes;
December/1998 – December/2006 – VA TECH – Sao Paulo, Brazil
IT Manager – Helpdesk, Coordinator, Project Coordinator (Employee)
Technical Skills:
Microsoft WS NT4-2000, W NT4-XP, WS Exchange 2003;
Lotus Notes Domino 5 and Lotus Notes;
Apple OSX and Office Suites;
Networking: TCP-IP, DELL/CISCO LAN/WAN/Wi-Fi and CAT5e;
Security/Storage: Antivirus, Backup and Firewall;
IT Staff management;
IT Suppliers support negotiator;
ITIL incident controller;
Achievements:
IT Services Outsourcing - increasing quality of service and reducing TCO costs;
ERP Service Outsourcing - increasing quality of service and reducing time solution;
