Allan Biong

Allan Danielle M. Biong Email:-- https://www.linkedin.com/in/allanbiong/ SCHOLASTIC RECORD Associate Degree - Diploma in Information Technology -) STI College Fairview Fairview, Quezon City WORK EXPERIENCE TaskUs: March 2021 – August 2021 TaskUs Chateau Ridiculous 7th Floor, 962 Aurora Blvd, Project 4, Quezon City, 1109 Content Moderation  Reviews content such as videos, news stories, still pictures, political ads, and the likes, placed within the client’s social media platform thereby ensuring high-quality and safe experiences for both end-users and businesses within the platform.  Identifies subtle differences in the meaning of digital communication and accurately enforces the client’s terms of use by carefully monitoring reports of abuse on the platform PSG (Professional Staffing Group) Global Solutions: May 2018 – December- BTTC Center, 288 Ortigas Ave, San Juan, 1503 Talent Acquisition  Sources résumés of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.  Sets up interviews between candidates and hiring managers.  Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.  Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. CONCENTRIX PHIL.: December 2016 – May 2018 Bldg F, UP Ayala TechnoHub, Commonwealth Ave., Quezon City 1101 Customer Care Advisor, Healthcare Insurance  Served clients (Healthcare Providers, Medical Billers) by providing prompt and accurate medical insurance information such as health benefits, coverages, claims payments, etc.  Assisted in resolving claims and billing problems, disputes  Assisted in maintaining and updating insurance accounts information HINDUJA GLOBAL SOLUTIONS (HGS): May 2015 – December 2016 86 Eulogio Rodriguez Jr Ave, Brgy. Ugong Norte, Libis, Quezon City 1110 Customer Care Professional, Financial account  Served clients (card members) by providing prompt and accurate solutions to their concerns, handled financial calculations, account maintenance, and billing disputes, driving brand loyalty and increase revenue  Provided information regarding usage and reinforce membership benefits  Processed bill payments, credit card replacement deliveries and tracking CONVERGYS CORP. PHIL.: March 2009 – February 2015 Delta Bldg., UP-AyalaLand TechnoHub 1101 Technical Support Representative, TELCO account  Served customers/subscribers by providing excellent over-the-phone customer service, delivering technical (troubleshooting) assistance, diagnosis and resolution to end-users who are experiencing service impacting issues, driving brand loyalty and increase revenue  Submitted trouble tickets for dispatches wherein customers' issue(s) require in-home service calls for resolution  Interacted with customers by answering product and service-related questions, inquiries, concerns, and requests such as basic usage, benefits, pricing, etc. COMPETENCIES          Excellent English Communication skills Proficient in MS Office applications (Word, Excel, Outlook, Power Point), Google (Docs, Spreadsheets) Internet research, Data Entry, General Transcription Proofreading and Editing Social Media, Email, Calendar management Canva content creation HR Administrative support, job ads posting, Talent Acquisition, Talent Sourcing E-commerce, Online Arbitrage/Product Sourcing (AMAZON) Customer Service – Phone, Email, Chat Support CERTIFICATION(S)     Virtual Assistant Boot camp (WFHR.io) Social Media Mastery (DIGITALMARKETER) Email Marketing Mastery (DIGITALMARKETER) Community Management Mastery (DIGITALMARKETER)