About Me
I am a results-driven Customer Support and Virtual Assistant
professional with 7 years of experience. I provide high-quality
service in customer support, sales, cold calling, data entry, and
virtual assistance. I am skilled in using CRM tools, remote team
platforms, and doing operational tasks. I am known for solving
problems
quickly,
communicating
well,
and
managing
time
effectively while working remotely. I’m committed to helping
businesses grow and keeping clients satisfied.
Education
ALLAN ANJO
OCAMPO
Bachelor's Degree Major in Hotel Tourism
Management
Saint Louis University 2008 - 2013
Work Experience
GENERAL VIRTUAL ASSISTANT
Contact
I worked as a sales agent, helping customers choose
the right products or services. I also gave customer
support, making sure their needs were met and they
were happy. I managed client accounts and kept all
records organized and up to date.
My goal was to build good relationships with customers
and help the company grow.
046 Amsing Street Barangay Pacdal Baguio City Benguet
2600 Philippines
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www.linkedin.com/in/allan-anjo-b-ocampo-3864b0270
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Freelance General Virtual Assistant
March 2022-January 2024
Skills
Customer Support & Tech Support
Sales: Lead generation, cold calling, upselling
Virtual Assistance: Email and calendar management, invoicing,
bookkeeping,
data
entry,
account
Homeaglow- Sales Agent
March 2024- January 2025
management,
social
media
management, property and agent support
Hotel & Travel Management
Remote Work: Self-motivated, flexible, good at multitasking, strong
written and spoken communication
Tools
Communication Tools: Slack, Zoom, Skype, Microsoft Teams, Google
Meet, Aircall, Asana
CRM & Platforms: HubSpot, Salesforce, Zendesk, Shopify,
Time & Project Management: HubStaff, Microsoft Office (Word, Excel,
PowerPoint)
Certificates
Top 3rd in Sales Conversion 1st Quarter 2021
Most Adherent Attendance 96.8% year 2019
Most Improved Performance 3rd Quarter 2018
Best in Attendance 94% 4th Quarter 2018
Youth Leadership Excellence Award 2012
I handled both incoming and outgoing calls for
Starmex, an eCommerce company in China, my
primary role was Tech & Customer Support.
In real estate field, I did lead generation to find new
clients with FSBO & Expired Listing. In addition, I
worked as a graphic designer, creating marketing
materials for sales.
Sales Representative InterContinental Hotel
Group (IHG)
September 2019- August 2021
I worked in hotel and travel services, supporting
both incoming and outgoing clients.
I was skilled in sales, setting appointments, and
promoting services through upselling and crossselling. I also helped represent the company and
its values.
eBay UK Senior Case Manager and Subject
Matter Expert (Concentrix Corporation)
March 2017- August 2019
I focused on solving problems, handling customer
issues, and keeping clients satisfied.
I led a team by providing training and support. I
also tracked and monitored processes to keep
everything organized.
I made sure quality standards were followed and
set appointments for clients
