Allaine Manansala

 Allaine L. Manansala Calamba Laguna Value Statement: I enjoy 5 years of solid experience in fields of customer service and training. I was able to generate success in every project completed and delivered within business. During my last position, as a trainer for a major telecommunications company in the US I was responsible for onboarding new hire employees and to facilitate training that would equip them with the right knowledge and skills to be successful in their role. For my first year in the account and company I have achieved “2018 Q4 Global 1% Top Trainer”, “2018 YTD Trainer”, and “2018 July Top Trainer Summary of Qualifications: Immensely talented and hardworking. Over four years of call center experience with administration and apprentice work. Great leadership skills and team lead aptitude. Extraordinary fluency and control over language. Exceptional ability of encouraging and motivating team members consistently. Ability to handle conflict situations. Great control over reports, both preparation and analysis. Provide at least 3 examples of deliverables (accomplishments) that demonstrate your skills. 1. As a Trainer it is my main responsibility to equip new hire employees with the correct knowledge needed to complete their task. 2. As a Trainer it is my responsibility to create a training environment that would encourage participation, respect, and security. 3. As a Trainer it is my responsibility to coach the agent(s) for development. 12/17/2019 – Present Alchemy Outsourcing Australia Executive Assistant for CEOs I wear a lot of hats. I’m an all-around Executive assistant. From administrative task, website maintenance, project management, and marketing I do it all. 03/13/2018 – 12/17/2019 RMS Collect Philippines (IQOR) Sta Rosa Laguna Trainer Responsible for on-boarding new hires in company database, facilitate a 31-35 days classroom training, and coach agents or experts for performance development during nesting. I lead four (4) classes to graduate with outstanding PTG, never below 100%. I was project manager for our “signature response” project. 10/14/14-10/14/2017 EGS now known as Alorica Taguig and Alabang Trainer Responsible for on-boarding new hires in company database, facilitate a 2-week classroom training, and coach agents or experts for performance development during nesting. I lead four multiple classes to graduate with outstanding performance. I was project manager for our “KB-Knowledge Base” revamp project. Relevant Training: ● Lead First (NCO Academy) ● Train the Trainer (BOOST) ● Finding the right one (recruitment training) ● TTW (Training the T-Mobile Way) Annual Certification ● PAIR Coaching ● British Culture Immersion ● TNA ● IQOR Training certification – Level 1 ● Strength Finders Education 06/2009-10/2009 City College Of Calamba Calamba Laguna N/A – Undergraduate. Recognition/Awards: 2018 Q4 Global 1% Top Trainer 2018 YTD Top Trainer with 117.21% PTG Overall class performance. 2019 July Top Trainer.