Alka Batra

 ALKA BATRA House No. 8, 13 JEF PGI Campus, Sector 12 Chandigarh-160012 Contact No: - E-mail:- SUMMARY Highly motivated & result oriented professional seeking a challenging Back Office/Operations/Customer Relationship Management profile with an organization of high reputed where my exceptional interpersonal skills and ability to work under pressure would be of immense help in achieving organization’s goals CAREER OVERVIEW 10yrs. of rich experience in Operations/Customer Service Rich experience of being associated with reputed organization like Emerson IT Solutions, Infosys Ltd, IndusInd Bank & Bank of America An effective communicator with exceptional relationship management skills with the ability to relate with people at all levels Well versed with concepts of Admin work including Executive Assistant, Event Management, Vendor Management, Purchase Orders, Budgeting & Expense analysis etc. Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen Excellent Communication & Interpersonal skills PROFESSIONAL EXPERIENCE Worked with Emerson IT solutions as an Administration Executive cum Executive Assistant to Centre head from 1st March 2018 till 31st May 2019. Key Responsibilities Responsible for organizing Senior Staff Meeting every week to discuss all the internal decisions related to organization. This required coordination with all the staff members. Also handled the senior visit; CEO of the company which includes board meeting. Assisting the center head in scheduling his meetings and appointments, maintaining his calendar, attending his guests, arrangement of his travel. Responsible for preparing all the expense reports and PowerPoint presentations for the center head which includes the budget for all the activities to be held in the organization and which are already done. Responsible for handling all the in-house and outdoor events/Trainings which includes the following: Booking of Venue Coordinating for sitting arrangement Arrangement for the refreshment (breakfast/Lunch/Dinner to be served to the employees. Procurement of gifts/trophies/Stationary and other official requirement. Coordinating for the technical arrangement if required like sound system, projector, Laptop etc. Responsible for taking care of all the official stuff if taken outside office for the event and bringing it back safely. Providing training material for the attendees in coordination with HR team. Managed the big events like All hands meet quarterly, Annual Day, employee engagement events monthly, Technical events quarterly etc. Recently handled the Annual event held in J W Marriot, looked after all the arrangements including decoration, stage set up, technical arrangement, food arrangement. Responsible for the Travel Management of all employees: It involves the follow Coordinating for flight arrangement for all employees/Guests Coordinating forlocal/Outstation cab arrangement for all employees/Guests Coordinating for Hotel booking for all employees/Guests Coordinating for forex, Visa arrangement and Travel Insurance for all employees. Responsible for maintaining seat allocation data for all the employees. Being a part of safety committee:Responsible for Company’s Health, Safety, Environmental and Quality Policies and to comply fully always with the Company’s health & safety, welfare, fire arrangements, in line with ISO:9001 requirements. Responsible for medical room, Training room and Board Room upkeep and maintenances daily. Responsible for Purchase Orders: Utilize the Oracle system for the raising of purchase orders and the subsequent processing of the associated invoices to Finance. Monthly invoice submission and preparing provision sheet for financial budget. Incident/Damage reporting Inward & outward register Ensure over up keep & security of the site Ensuring Compliances- Statutory & Contractual Payment co-ordination Management of Cafeteria Services & Pantry Services Liaoning with the Builder for the facility upkeep, Cam/Electrical Bill Vendors Empaneling/Contracts Management & Renewals Managing Local Purchases, Getting Quotations, Making Comparison, seeking Approval for all purchases Managing Client Visits & Other floor activities. Maintaining record of office consumables like printing & stationary items Courier Management Team management Responsible for In-house repair and maintenance. Procurement of Stationery, office furniture and other facility related requirements, also maintaining record of it. Responsible for Office upkeep and furniture upkeep. Coordinating with SEZ building staff for Material in and out formality and other major decisions regarding the building. Worked with Infosys Ltd as an Executive Assistant to Chandigarh DC Head from June 2017 till 28th Feb 2018. Key Responsibilities Responsible for organizing Transfer Council Meeting every week to discuss the transfer cases. This required coordination with all the council members. Responsible for conducting Monthly DC EC Meeting which involved coordinating with the heads of all service verticals to discuss all the Development Centre related issues. This is considered to be a very high visibility meeting since all the integral decisions related to the Chandigarh DC are taken in this meeting. Creating and documenting the POs raised for the amount spent on a daily basis. This includes keeping a track of Budget spent and remaining for the Quarter. Responsible for handling all the events as a single point of contact at Chandigarh DC. It involves the follow: Coordinating for sitting arrangement Coordinating for Gifts to be given to Chief Guest Coordinating for the catering arrangement Coordinating for the technical arrangement if required like sound system, projector etc. Coordinating with CCD Team Solely responsible for organizing ‘A Day with DC Head’. This involved coordinating with all the employees of the DC and Facilities Team to arrange for catering needs Responsible for arranging all the meeting of the DC Head. This includes both internal as well as external meetings. This also includes documenting Minutes of the meetings and circulating with the audience. Responsible for taking out all the important Reports/ Data after taking leads from all the stakeholders viz, Human Resources Department, Facilities, Security, Education and Training Centre and CCD. Role includes coordinating with all the team members for seat allocation in Chandigarh DC and keeping tracks of all the vacant and filled seats. Responsible for conducting a yearly workshop with all the track members of the Chandigarh DC. Serve as a single point of contact for reporting of any issues at DC level Documenting of all the issues related to food court and sharing the concerns/ feedback with the DC Head Worked with Eten ALS IAS as Counselor and Admin from July 2013 Till May 2017. Key Responsibilities Scheduling appointments for Centre head, counseling, vendor management, internal reviews. Plans, Direct and Manage the operation of Events and Record keeping of inquiries, registrations, inward couriers, creation of purchase order. Coordinating support in all marketing activities and Ordering of Equipment Material and Office Supplies to ensure the smooth running of the Organization. Support in the operations of the Next Step initiatives when needed. Collate and create monthly review reports for the management in the given format. Maintain the Central Filling system, General Database and Archive. Responsible for In-house repair and maintenance. Manage enquiries to the center via phone, email or walk ins. Counsel them for Next Step programs on phone calls and schedule their meeting in the center. Procurement of Stationery, office furniture and other facility related requirements. Responsible for Office upkeep and furniture upkeep. Worked with Bank of America as Team Member (Apr 2012 – Jun 2013) Key Responsibilities Responsible for responding to online banking and Retail customer’s enquiries via live chat sessions or emails. Responsible for building good relationship with customers Assisting customers in resolving their queries Partner with senior management and various support departments to resolve escalated and complex enquiries. Assisting customers in resolving their queries. Worked with IndusInd Bank as Back-office Executive (May 2011 – Apr 2012) Key Responsibilities Preparing MIS excel reports for performance Ensuring that transactions are processed on time with no processing error and controlling the issues pertaining to operating risk and compliance with RBI rules and regulations. Verifying customers’ KYC documentation for Personal loan and business loan and A/c opening forms Ensuring adherence to all regulatory compliances viz KYC, AML and other RBI guidelines & prescribed regulations of the bank Interacting with customers regarding verification of their documents Worked with HDFC Bank (On contract & on sister concern rolls) (July 2008 – May 2011) Preparing MIS excel reports for performance Verifying customers’ KYC documentation for Personal loan and business loan and A/c opening forms Interacting with customers regarding verification of their documents ACADEMIC QUALIFICATIONS MBA Specialization: Symbiosis University- Graduation B.Com Panjab University- 10+2 Specialization: Accounts &Auditing Affiliated with CBSE 2003-04 10th Affiliated with CBSE 2001-02 PROFESSIONAL EXPERIENCE Ability to work under pressure and meet deadlines Good management skills including planning and team building Systematic thinking with methodical approach Sound logical and analytical skills PERSONAL PARTICULARS DOB : 24th Feb, 1987 Marital Status: Married Languages Known: English, Hindi and Punjabi Alka Batra