Aljun L. Bongcayao

-5 Years of experience in customer service, sales, and market research.

-Got certified because of completing training for Advanced Microsoft Excel.

-Completed a course for General Virtual Assistance provided by Surge Marketplace Agency.

Working as a customer service associate helps me develop extensive experience resolving escalated customer complaints and issues. My impressive interpersonal skills result in a higher customer satisfaction rate(97%) and by getting recognition awards.

However, I realized that my customer service skills are not enough to keep me going. I enrolled to a General Virtual Assistance course, and helps me understand these following criteria: General Virtual Assistance Tasks, Social Media Basics, Social Media Accounts Creation and Optimization, Simple website creation and optimization, SEO Basics and Set up, Lead Generation, Basic Facebook Ads, YouTube Optimization, and Basic Email marketing.

Please see below my Core Skills:

• Customer service

• Data entry

• Word processing

• Time Management

• Communications skills

• Problem-solving

• Analysis