Aljon Garcia

OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE Penji | Customer service Representative / Account Manager ● ● ● ● ● ● ● ● ● ● Addressed general inquiries and coordinated transactions via chat and email Processed invoices and payments Identified underlying issues as to why a customer would want to cancel Gave value to the service offered and convince the customer to stay Went through 100-150 accounts on a daily basis and checked if there are any arising issues Kept in touch with designers and team leads to see how we can be of help Gathered any information needed, i.e. reviews made by customers Compiled, gathered information and came up with a graph to see how the company is doing Documented processes for future training purposes Revised old processes and made sure that everything was up to date TrackR | Customer Service Representative (Team Lead) ● ● ● ● ● ● ● ● [ January 2015 - July 2016 ] Answered questions related to the customer’s insurance policy Assisted customers with their billing and reimbursement concerns Convergys Incorporated | Customer Service Representative ● [ October 2016 – April 2020 ] Addressed general inquiries and coordinated transactions via chat and email Assisted customers with placing orders Processed refunds and reshipment requests Troubleshoot device-related issues experienced by customers Administrative tasks ○ Reviewed tasks done by team members to ensure quality ○ Had 1 on 1 coaching with team members to identify areas of improvement ○ Took escalation requests from team members United Health Group | Health Advisor ● ● [ May 2020 – September 2021 ] [ November 2011 - December 2014 ] Took inbound calls from customers who were having issues with their phone, internet, and/or cable service Reviewed customers’ operating systems Fixed device issues experienced by customers. Processed replacements and/or sent a technician to further help the customer PERSONAL PROFILE  ● ● ● ● ● ● ● ● ● Gender: Male Birth Date: April 21, 1990 Birth Place: Manila Civil Status: Married Religion: INC Citizenship: Filipino Height: 5’7” Weight: 170 lbs. Mother: Adelaida C. Garcia Father: Alejandro G. Coronel SCHOLASTIC BACKGROUND  Tertiary: Bachelor of Science in Information Technology Major in Computer Technology UNIBERSIDAD DE MANILA Mehan Garden, Manila, Philippines-  Secondary: Dr. Juan G. Nolasco High School  Primary: Emilio Jacinto Elementary School CHARACTER REFERENCES  Liam Ely Chief Design Officer and Co-Founder Penji Tel: -  Jovy Serdan Home-based Email Support Senior Team Manager (TrackR-  Janiz Acuzar Health Advisor UnitedHealth Group- STATEMENT I certify that the information given above is true and correct. Additional documents and/or references are available upon request.