Aljaž Bevc

Aljaž Bevc 15/4/1996 l Erjavčeva 45A, Celje, SI I- Profile Customer success manager with 2+ years of experience providing customer support, onboarding and strategic consulting for SaaS products. Strong analytical and problem solving skills. Ability to respond quickly and confidently to customers in uncertain circumstances. Seek to assist customers get value from the product, maximize renewal rates and decrease churn. Work experience Customer Support Specialist 04/2018 – 10/2019 AMZPromoter, Remote Assessed and resolved issues for customers through chat and email Diagnosed and reported software issues along with UI/UX and customer navigation issues and engage with the engineering team to ensure customer success Wrote FAQ-s and help center blog post to help customers deal with common issues Conducted reporting and tracking of customers via in-house metrics Customer Success Manager 09/2017 – 03/2018 Trenkwalder Slovenia, Ljubljana Worked as a call center associate Analyzed customer success and satisfaction Created reports of customer experience to the senior management Earned member trust to build loyalty by providing strategic consulting Skills Software: Intercom Zendesk Word, Excel Ahrefs Mailchimp Intrix Langauges: English Slovenian Serbo - croatian German