Aljane Damole

ALJANE MAE DAMOLE Cebu, Philippines- OBJECTIVE Aspiring Virtual Assistant with nearly 4 years of BPO experience in customer service and administrative support. Proven ability to handle client concerns, manage tasks efficiently, and communicate effectively in fast-paced environments. Highly organized, adaptable, and eager to bring value to remote teams, preferably in a day shift setup. SKILLS & COMPETENCIES ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Email and calendar management Online research and data entry Document creation, formatting, and file organization Transcription (basic) Chat, email, and voice customer support Gmail and Google Workspace (Docs, Sheets, Slides, Forms) Microsoft Office (Word, Excel, PowerPoint) Zoom, Google Meet, and Slack Canva (basic graphics and templates) CRM platforms and client documentation Strong verbal and written communication Time management and multitasking Attention to detail and problem-solving Fast learner and adaptable under pressure Experienced in handling confidential information (HIPAA compliant) Works well independently with minimal supervision Able to handle multiple tasks and meet deadlines Reliable, professional, and client-focused in remote environments WORK EXPERIENCE Customer Service Advocate (Member Services) Optum Global Solutions | Oct 6, 2023 – Present ● Assists U.S. healthcare members with insurance coverage, eligibility, and benefits inquiries ● Provides accurate information while maintaining compliance with HIPAA standards ● Documents member interactions using internal CRM tools ● Delivers high-quality service while resolving issues calmly and professionally Customer Service Representative (StraightTalk Wireless) Qualfon Philippines | Nov 26, 2021 – Sept 29, 2023 ● ● ● ● Provided technical and billing support to customers over the phone Documented customer interactions using CRM tools Consistently met performance targets in quality, AHT, and CSAT Trained in handling irate customers and issue resolution EDUCATIONAL BACKGROUND Bachelor of Science in Psychology Cebu Institute of Technology – University 2024 – Present AVAILABILITY ● ● ● ● ● ● ● ● Open to full-time remote opportunities Preferably day shift (PH time zone or close, such as AU, SG, or UAE clients) Available for long-term or project-based roles Willing to start immediately Open to roles with onboarding or training provided Comfortable with flexible tasks, deadlines, and collaboration via online platforms Can commit to consistent hours and reliable communication Open to entry-level VA positions, general admin roles, and customer service support