I am Aliyu Musa Onyeka, a Customer Service & Sales Specialist with over 10 years’ experience in banking, insurance, and remote call center operations. I have led teams, coached staff, and managed high-volume calls, excelling in lead qualification, client retention, and issue resolution. From improving retention at Specialty Life Insurance (Canada) to directing client operations at NOUN Microfinance Bank, I thrive in fast-paced environments, building strong customer relationships and delivering measurable results in every role.”