Aliu Bello

Aliu Bello- linkedin.com/in/aliu-bello-/ (- Ilorin, Nigeria PROFILE Profile Summary: Dedicated and seasoned banking professional with over 2YEARS of experience in retail and commercial banking operations. Proven track record of building strong customer relationships, driving revenue growth, and ensuring compliance with regulatory standards. Skilled in analyzing financial data, assessing risk, and providing tailored financial solutions to meet clients' needs. Excellent communicator with a strong aptitude for team leadership and collaboration. Committed to delivering exceptional service and contributing to the overall success of the organization. Achievement: Implemented a client-focused initiative to streamline account opening processes, reducing turnaround time by 20% and enhancing customer satisfaction scores by 15% within six months. Led a team that achieved a 15% increase in loan portfolio growth through proactive relationship management and targeted marketing strategies, exceeding annual revenue targets 200MILLION. Recognized for excellence in risk management and compliance, resulting in zero regulatory violations and audits for two consecutive years. Received the "Outstanding Performer Award" for consistently exceeding sales targets and demonstrating exemplary leadership skills in a challenging market environment. EXPERIENCE Customer Service Jan 2022 - Jan 2024 Fidelity Bank | Ilorin, Nigeria Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers TELLER Jan 2021 - Dec 2021 United Bank For Africa | Ilorin, Nigeria TELLERING Counting and packaging currency Reconciling cash drawers Opening new accounts and helping with loan applications Exchanging foreign currency Promoting the bank's products and services Keeping customers' personal information confidential Cashier Jan 2019 - Jan 2020 Owonikoko Microfinance | Ilorin, Nigeria Manage transactions with customers using cash registers Collect payments whether in cash or credit Issue receipts, refunds, change or tickets Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store Maintain clean and tidy checkout areas Track transactions on balance sheets and report any discrepancies Handle merchandise returns and exchanges Office Administration Dec 2016 - Dec 2017 United Bank For Africa | Ilorin, Nigeria Coordinate office activities and operations to secure efficiency and compliance to Bank policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Manage phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and book-keeping procedures Create and update records and databases with personnel, financial and other data Track stocks of office supplies and place orders when necessary Submit timely reports and prepare presentations/proposals as assigned Assist colleagues whenever necessary snaphunt.com powered by Computer Teacher Dec 2014 - Dec 2015 Primary School | Ilorin, Nigeria Peculiar kiddies Nursery Planning lessons and activities that facilitate students' acquisition of basic and advanced computer skills. Instructing in a manner that develops students' confidence in their abilities. Observing and managing classroom dynamics. EDUCATION PROFESSIONAL CERTIFICATE 2023 SOUTH AMERICAN UNIVERSITY | Atakpamé, Togo HUMAN RESOURCE MANAGEMENT & QUALITY ASSURANCE MANAGEMENT (QA) HND, BUSINESS ADMINISTRATION 2020 KWARA STATE POLYTECHNIC | Ilorin, Nigeria HIGHER NATIONAL DIPLOMA NATIONAL DIPLOMA/ BUSINESS ADMINISTRATION 2018 KWARA STATE POLYTECHNIC | Ilorin, Nigeria LOWER CREDIT NATIONAL DIPLOMA / BUSINESS ADMINISTRATION from KWARA STATE POLYTECHNIC SKILLS Commodities LANGUAGES Credit Derivatives English Fluent Funds/Asset Management OTHER SKILLS & CERTIFICATIONS Cash Handling Skills: Proficiency in counting and handling cash accurately and efficiently is essential for a teller role. Familiarity with various denominations of currency and the ability to perform basic arithmetic quickly and accurately are crucial. Customer Service Skills: Excellent interpersonal and communication skills are important for providing exceptional customer service. Teller should be able to address customer inquiries, resolve issues, and handle complaints effectively while maintaining a positive and professional demeanor. Sales and Cross-Selling: Being able to identify opportunities to cross-sell banking products and services based on customer needs and preferences can contribute to revenue generation for the bank. Knowledge of the bank's product offerings and the ability to articulate their benefits to customers are valuable skills. Attention to Detail: Teller transactions involve handling sensitive financial information, so attention to detail is critical to prevent errors or discrepancies. Teller should be meticulous in verifying transaction details and ensuring accuracy in all financial transactions. Computer Proficiency: Familiarity with banking software and computer systems is often required for processing transactions, accessing customer accounts, and generating reports. Proficiency in basic computer skills such as data entry and navigating software interfaces is essential. Regulatory Compliance: Knowledge of banking regulations and compliance requirements is important for ensuring adherence to legal and regulatory standards in all transactions and operations. Completion of relevant compliance training or certifications can demonstrate a commitment to compliance. Professional Certifications: While not always required, obtaining certifications related to banking and finance can enhance a teller's credentials and demonstrate proficiency in specific areas. Some relevant certifications include: Certified Bank Teller (CBT) Certified Customer Service Professional (CCSP) American Bankers Association (ABA) Certifications Financial Industry Regulatory Authority (FINRA) Certifications (e.g., Securities Industry Essentials (SIE)) Quality assurance certificate (QA) snaphunt.com powered by