Alitalia Carpena

I have over ten years of professional experience as a Customer Service Representative in the call center industry.I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. I have finished online training to enhance my knowledge of all the apps and tools used in the freelancing world. I learn new applications quickly and efficiently. I am able to support team goals along finishing my assigned tasks which makes me perfect fit for multi-tasking environment. I have worked to manage a Social Media account and had produced 50 names per hour on data mining. Knowledgeable working on emails as well. I possess excellent communication skills both oral and written. I have attended online training to enhance my knowledge of all the apps and tools used in freelancing