Alissa Sean N. Sayson
32, Duplex 2 Rey Compound, Dayangdang Road, Brgy. Dayangdang, Naga City 4400
Contact No. -
Email address:-Objective:
“To be hired as befitting my qualifications.”
Personal Background: Single, 30 years of age
Educational Background:
College
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High School
Elementary
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Professional Qualification:
Ateneo de Naga University
(AB BS Secondary Education major in English)
Cum Laude with Distinction in Education
Camarines Sur National High School, Naga City
Colegio de Sta. Isabel, Naga City
Licensure Examination for Teachers (LET, October 2009) Lic. No-
Licensure Examination for Real Estate Brokers (REB, May 2015)
Lic. No-
Working Experience:
✓
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Admin Assistant, TAMRAG Pty. Ltd (September 2017 to January 2019)
- Reviews client questionnaires for visa application, communicates with client regarding
missing details and information, manually inputs data into IMMI and sends draft to
client for checking
- Answer phone calls and set appointments
- Send out meeting confirmation emails
- Fill out necessary forms for visa application
- Collate, collect and cross check evidence for client visa application
- Prepare emails to be sent to clients regarding required evidences for their visa
application
- Upload invoices to Xero, creates invoices in Xero and send to clients
Lead Generator and Operations Support, Monopoly Property Group (February 2017-August
2017)
- Acts as an administrative support to sales managers
- Ensures all emails sent out by sales managers that they want documented are properly
and timely documented in the CRM
- Generate leads through internet research
- Sets appointments, sends calendar invites, reminders and cancellations if required
- Builds databases as requested thru internet research
- Does background check on leads and contacts thru the internet as requested
- Manages several emails, research and input lead details in CRM and office tracker
- Cleans up database by backtracking, researching and updating old CRM accounts of
leads and contacts
Lead Generator and Operations Support, Certus Property (February 2014-Februry 2017)
- Acts as an administrative support to field consultants
- Generate leads through internet research
- Sets appointments, sends calendar invites, reminders and cancellations if required
- Tracks sales, safe keep contracts and other paperwork, create reports and ensures all
ongoing transactions are properly updated
- Take incoming calls and enquiries
- Create template for emails and other marketing contents such as Facebook posts and
blogs
- Send out email campaign to leads and make follow up calls when necessary
✓
Accenture BPO Capability Development Communications Coach/Trainer
(August 2012 July 2013)
- Handles coaching and training for call center agents who have low soft skills scores in
their QA
- Facilitates Customer Experience Alignment sessions and other soft skills improvement
programs
- Monitors agent scores to ensure client expectations are met
- Provides assessment and coaching for non-voice agents applying for a transfer on
voice handling processes
- Conducts final interviews for incoming agents
- Assists Quality Analysts in final call assessments for voice agents
✓
Accenture BPO Service Desk, New Connections Consultant, Project AGL Utilities BPO
(November 2012- August 2012)
- Handles electricity connection processes for Australian Gas and Light by reviewing
paperwork, calling electricians, property owners and realtors should there be any issues
with the paperwork, and booking jobs for an appointment
- Handles escalations
- Specializes on unmetered supply connections that deals with government projects
✓
Accenture BPO Technical Support Helpdesk, Project Silverback (May 2011- November 2012)
- Provides support to basic internet and computer issues for AT&T customers
- Walk-through customers in setting up their internet connection, email accounts, etc.
- Monitors Team Average Handling Time
✓
Ateneo de Naga University High School Department English Faculty Member and Class
Moderator
- Teaches English to First and Third Year levels
- Moderator of School Literary Paper An Maogmang Lugar
- Moderator of Learning Group 1430
Key Strengths:
✓
✓
✓
✓
✓
✓
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Computer literate and has some advanced computer skills (reports using word and excel
included)
Has strong organizational skills
Open-minded and highly trainable
Experienced in lead generation, online research, and appointment setting
Experienced in social media marketing and in writing social media marketing content
Experienced in creating email templates for client emails
Able to work independently or in groups
Good in oral and written communication
Has experience with facilitation and handling people
References:
Mr. Arnold G. Bugtas
International Sales Manager
Monopoly Property Group
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Mrs. Niki Bruno
Migration Lawyer/Agent
TAMRAG Pty. Ltd
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