Alinea I. Yusingco

Alinea I. Yusingco 23 Pikador St. Midtown Subdivision, San Roque, Marikina CIty-- Professional Summary Director driven to implement positive influential change while efficiently managing costs and establishing strategic, long-lasting mutually beneficial partnerships/relationships with customers, clients and vendors. Skills Customer Service Management Sales and Marketing. Cost control and budgeting Training and development Business marketing Product promotion Inventory control Budgeting and cost control Food Service Management Manage operations Employee relations Customer service Networking and collaboration Staff management Staff hiring Strategic planning Experience Business Manager Director Nov 2019 - Current Tokyo Style Diner - Marikina, Philippines Creating Menu. Demonstrate the flexibility and ability to coordinate alternate work schedules to ensure Supervisor shift coverage. Direct 13+ employees and participate in cash handling, scheduling, menu billing, sales, marketing, purchasing, customer complaints, inventory, merchandising and cost controls. Maintaining high standards of Department sanitation and safety that ensures compliance with all regulatory and facility guidelines. Selected Contributions Actively contributed to Customer Satisfaction. Completing disciplinary action, 90 day/annual reviews of employees to ensure compliance with Department goals. Training of employees and new hires to ensure smooth operation. Introduced alternate systems that enhanced employee performance and kitchen/tray line operations. Master Preparing and creating Japanese Dishes. Sourcing Suppliers and new clients. Increased employee job satisfaction with hands-on, motivational approaches. Set forward-thinking policies to meet business needs and boost team success. Implemented and supervised maintenance and sanitation standards for equipment and instruments. Prepared operating and capital budgets for company, reviewed expenditures, and took corrective action as needed. Met with prospective clients to present company offerings, discuss products, and showcase service solutions. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. Manager/ Sales and Marketing Supervisor Jan 2015 - Jan 2019 Eliecea Red Food Services - Marikina, Philippines As the Food Service Director my responsibilities included daily shift operations, employee scheduling, Payroll and Scheduler, Menu planning and implementing employee disputes, counseling, meal planning system and implementing select menus. During my time as Director we launched a department driven project to move from a tray line to restaurant style service and offer Corporate Concessions. We served meals for different Corporate Accounts. The program piloted with different Companies like Call Centers, Government Offices, TV Stations and Printing Offices. My responsibility included developing employee work flows, overall monitoring of different Corporate Concessions, Menu Planning, Purchasing, Supplier relations and Client Relations. I am also in charge of attending Corporate Biddings and Annual review meetings. Atlanta Journal Constitution (Publishing Account) Lot 1 Cyberpark Araneta Center, Cubao Quezon City. Retention Customer Service Representative Jan 2011 - Jan 2012 APAC Customer Service Inc. (Atlanta Journal Constitution) - Quezon City, Philippines Managed inbound and outbound calls to respond to inquiries and cancelation concerns. Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor. Routed inquiries or escalated calls outside area of expertise to appropriate department or employee. Documented detailed notes in CRM system to track customer interactions. Utilized CRM tools to record, track, and maintain sales records. Assisted associates with problem resolutions. Opened and closed accounts and processed applications. Responded to customer questions and complaints and documented consumer communications. Used upselling and cross-selling techniques to provide solutions to customer issues. Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues. Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer. Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies. Answered calls or emails from customers and assisted with special requests or resolving complaints. Customer Service Representative Transcom Worldwide (Talktalk UK TELCO) - Pasig City, Philippines Jan 2010 - Jan 2011 Answered inbound calls to greet and assist customers with various needs and questions. Documented detailed notes in CRM system to track customer interactions. Utilized organization's computer system to look up and record information concerning member accounts. Provided expert service by communicating information to customers and following up on promises. Answered calls or emails from customers and assisted with special requests or resolving complaints. Implemented best practices in fostering exceptional customer care support and satisfying customers. Addressed customer concerns and complaints, resolving issues quickly and efficiently. Customer Service Specialist Jan 2007 - Jan 2008 Sutherland Global Services (Paypal UK) - Makati City, Philippines Managed inbound and outbound calls to respond to inquiries and resolve concerns. Exceeded requirements in providing products and services to customers at all times. Resolved customer inquiries, complaints, and issues while proactively using CRM Tool and techniques to provide solutions. Informed customers and professionals on eligibility, benefits, claims payment, and authorizations. Returned customer calls, responding to inquiries and complaints effectively. Director of Sales and Marketing Jan 2008 Gran Prix Hotels and Resorts - Quezon City, Philippines Created targeted marketing campaigns that increased client base, boosted revenue generation, and exceeded sales targets. Determined client requirements and developed persuasive proposals that met needs and sales objectives. Taught the sales team how to connect with customers and build long-term, productive relationships. Determined price schedules and discount rates. Prepared budgets and approved budget expenditures. Resolved customer complaints regarding sales and service. Education Centro Escolar University Jan 2006 School Secondary Diploma Marikina Science High Jan 2004 Diploma St. Gregory School Jan 2000