ALINE MATOS
Detail-oriented, qualified, and patient customer service professional
with three years of experience helping consumers better understand
products and services. Passionate about listening and understanding,
with the ability to intervene, communicate, and provide comprehensive
and practical support. Bilingual, hardworking and ready to contribute to
Address: : Sao Paulo, Brazil
Email: :-Phone: :-
your company's success.
WORK HISTORY
Customer Service Specialist, 02/2017 to 04/2020
Sky Brasil, Sao Paulo, Brazil
● Identified customer issues with cable TV services, investigated
causes, and initiated resolutions.
SKILLS
● Excellent Communication
Skills
● Assisted 60-70 customers per day.
● Troubleshooting
● Provided customers with quality assistance through phone calls (call
● Technical Support
center), emails, and internet chats
● Maintained accurate and current customer account data with digital
information updates.
● Addressed customer complaints and mitigated dissatisfaction by
employing timely and effective solutions.
● International support
● Complaint resolution
● Python
● HTML
● CSS
● Requested escalation for unresolved issues.
● Built client rapport while accurately processing repair documentation
and troubleshooting technical discrepancies through completion.
Bilingual Executive Assistant, 01/2014 to 01/2016
Grupo Ultra, Sao Paulo, Brazil
● Planned and organized meetings and conferences, including
conference calls.
● Coordinated domestic and international travel arrangements,
including booking airfare, hotel and ground transportation.
● Managed administrative functions, including complex calendar
management with focus on proper allocation of executive availability.
● Handled logistics, catering and agendas for meeting and event
planning for board of directors.
● Managed office inventory by restocking supplies and placing
purchase orders to maintain adequate stock levels.
● Accurately and quickly processed subscription and market invoices.
EDUCATION
Bachelor of Science, Data Science, Expected in 12/2022
Methodist University Of Sao Paulo - Sao Paulo, Brazil
Bachelor of Arts, English Language And Literature, 08/2016
University Of Sao Paulo - Sao Paulo, Brazil
LANGUAGES
● English ........................ Proficient
● Brazilian Portuguese ... Native
