Aline Matos

Aline Matos

$7/hr
Customer Support
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Sao Paulo, Sao Paulo, Brazil
Experience:
6 years
ALINE MATOS Detail-oriented, qualified, and patient customer service professional with three years of experience helping consumers better understand products and services. Passionate about listening and understanding, with the ability to intervene, communicate, and provide comprehensive and practical support. Bilingual, hardworking and ready to contribute to Address: : Sao Paulo, Brazil Email: :-Phone: :- your company's success. WORK HISTORY Customer Service Specialist, 02/2017 to 04/2020 Sky Brasil, Sao Paulo, Brazil ● Identified customer issues with cable TV services, investigated causes, and initiated resolutions. SKILLS ● Excellent Communication Skills ● Assisted 60-70 customers per day. ● Troubleshooting ● Provided customers with quality assistance through phone calls (call ● Technical Support center), emails, and internet chats ● Maintained accurate and current customer account data with digital information updates. ● Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. ● International support ● Complaint resolution ● Python ● HTML ● CSS ● Requested escalation for unresolved issues. ● Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Bilingual Executive Assistant, 01/2014 to 01/2016 Grupo Ultra, Sao Paulo, Brazil ● Planned and organized meetings and conferences, including conference calls. ● Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation. ● Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability. ● Handled logistics, catering and agendas for meeting and event planning for board of directors. ● Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. ● Accurately and quickly processed subscription and market invoices. EDUCATION Bachelor of Science, Data Science, Expected in 12/2022 Methodist University Of Sao Paulo - Sao Paulo, Brazil Bachelor of Arts, English Language And Literature, 08/2016 University Of Sao Paulo - Sao Paulo, Brazil LANGUAGES ● English ........................ Proficient ● Brazilian Portuguese ... Native
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