Alina Martinez

Alina L. Martinez 21 Ashridge Way Simpsonville, SC 29681 - - DOB:- Experienced Banking Specialist with Strong Management Skills. Eager to learn and grow. Adaptable to difficult situations. Professional summary   ·         5 Year experience in the Call Center Environment. ·         5 year in Banking ·         Strong Management Skills. ·         Eager to learn and grow. ·         Adapt to difficult situations. Experience 2017-11 – Present Bank of America - Relationship Banker ● Greet customers when they enter the branch and establish a professional, friendly rapport. ● Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed. ● Create new checking, savings and other deposit accounts for clients. ● Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees. ● Manage customer accounts, including opening and closing accounts and overseeing transactions. ● Provide ongoing banking relationship services with existing clients. ● Ensure customer satisfaction and resolve issues with banking products or services 2014 - 03 - 2017 – 10 TD Bank – CSR ● Excellent written and verbal communication and interpersonal skills ● Personal computer and data entry experience ● The ability to maintain a professional, courteous demeanor even under high-pressure circumstances ● Knowledge of banking software and terminology ● Knowledge of banking rules and regulations ● Strong math and critical thinking skills ● Ability to process customer requests, identify problems and provide solutions ● Ability to work both independently and as part of a team ● Prior personal banking experience or experience in sales and customer service is a plus. ● Greet customers when they enter the branch and establish a professional, friendly rapport. ● Evaluate customers' financial needs, provide banking solutions and refer them to the appropriate branch officers as needed. ● Create new checking, savings and other deposit accounts for clients. ● Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees. Call Center Representative.                                                                     SITEL Nicaragua – Choice Hotels Campaign   ·         Take inbound calls within the guidelines and goals established by our clients and our center's management. ·         It was a must to interact positively with peers and handle stressful situations with professionalism.  ·         Learn and retain a working knowledge of accounts, gathering and verifying customer information, data entry, assisting customers with account specific information such as troubleshooting technical issues, billing inquiries, processing of payments, and explaining new products and services offered. ·         Always and very important to be dependable, reliable and able to perform daily duties with minimal supervision.   Education 2008 Mont Berkeley High School Skills Strong interpersonal skills Energetic and driven Flexible Bilingual in Spanish Excellent communication skills Motivated Team Player