Alina Hector

Looking for a Dedicated and Professional Customer Support Agent or Virtual Assistant?

You’ve found the right person!

With over 15 years of hands-on experience in customer support and administrative assistance, I specialize in providing exceptional service that keeps customers satisfied and businesses running smoothly. Whether you need someone to manage your inbox, resolve customer issues, or organize your daily operations—I’m here to help with professionalism and a smile!

✅ Prompt and professional email, phone and chat support

✅ Polite and efficient handling of customer inquiries and complaints

✅ Order processing, applications, and account management

✅ Maintain accurate and up-to-date customer records

✅ Ensure high levels of customer satisfaction and retention

✅ Proofreading and editing business documents

✅ Inbox and Calendar Management

✅ Schedule appointments and coordinate meetings

✅ Data entry and digital file organization

✅ Prepare reports and format presentations

✅ Support social media management and content scheduling

Customer Service Representative | Dominica Electricity Services limited

February 2008 - Present

• Creating New customer accounts for meter connections and online support, guidance is provided on account creation and how to use the platform. Also setting up new customer accounts in the correct databases, ensuring all fields are correctly filled and customers are categorized properly. More customers are being added to the grid which adds to revenue.
• Processing letters for New Service payments verifying and ensuring payments are received and correctly reflected in the customer accounts and updating records accordingly. This function adds to the company's revenue.
• Credit card payments, assisting customers in resolving payments made that was not applied to customer's account. Customers are very satisfied by this service.
• Answering incoming inquiries via call and email where I provide prompt and helpful responses to customer inquiries and addressing concerns related to the service while ensuring the customer is satisfied. As a result of this customer service is improved.