Alina Francisco

ALINA JANE V. FRANCISCO Purok Mahogany, Brgy. Balugo, Sibulan Negros Oriental ·-- Customer Service Representative Passionate in helping other people at the same time enhancing my skills as a customer service admin. For years of working as a customer service representative, I am dedicated to work and ensure to provide quality to clients, 98% on task completion, 80% on time completion and excellent on any other metrics given by the clients. Can work on any shifts assigned may it be on weekdays or weekends. EXPERIENCE AUGUST – JANUARY CUSTOMER REPRESENTATIVE, SMILES ON DEMAND - Shift is graveyard 0800 pm – 0500 am. I am a voice and non-voice agent which means I can fulfill my duties whether on email or calls, we track loads from pick-up up until delivery. I am excellent in all our metrics and fulfill my duty as a call center representative. EDUCATION- HUMANITIES AND SOCIAL SCIENCES, FOUNDATION UNIVERSITY Grade 11-12. I am and honor students straight for 2 years- LEARNERS WITH SPECIAL EDUCATIONAL NEEDS AND DISABILITIES, NEGROS ORIENTAL UNIVERSITY Deans lister for 2 years. SKILLS • • • English Communication Organize Accommodating • • • Dedicated to work Fast Learner Flexible ACTIVITIES I am an active participant on any leadership training during my High School, I am one of the students always chosen to represent and voice out causes for the many.