Alina Caraman

CARAMAN ALINA Inbound Sales Representative & Customer Service Professional C O N T A C T ⌂ Chișinău, Moldova in LinkedIn Profile L A N G U A G E S Romanian Native speaker English Advanced — C1 (Certified) Russian Intermediate — A2 C O R E S K I L L S · Inbound Sales & Closing · Phone-Based Communication · Objection Handling · Problem Solving · Consultative Selling · Data Entry & Reporting · Microsoft Office Suite · Database Management · Rapport Building · Verbal & Written Skills · Time Management P E R S O N A L Q U A L I T I E S · Empathy & Patience · Adaptability · Attention to Detail · Team Collaboration · Works Well Under Pressure C E R T I F I C A T I O N S C1 English Certificate Language Centre Crotalus Sep 2024 – May 2025 Psychology of Online Buyers State University of Moldova 2025 — Online Course Microsoft Excel Essentials Udemy 2025 — Online Course Call Centre Software Fundamentals Coursera 2025 — Online Course Google Data Analytics Google / Coursera 2025 — Professional Certificate A C H I E V E M E N T S · Top 3 – City Maths Olympiad · Top 3 – City Biology Olympiad · Student Council – Led 3 Events · C1 English – Top 5% of Cohort P R O F E S S I O N A L S U M M A R Y Results-driven and trilingual Inbound Sales Representative with proven experience in high-volume phone-based customer engagement, persuasive communication, and CRM-driven workflows. Recognised for building genuine rapport quickly, handling objections with confidence and empathy, and consistently delivering measurable outcomes under pressure. Currently pursuing a Bachelor of Psychology at the State University of Moldova — with coursework in consumer behaviour, emotional intelligence, and communication theory that directly strengthens consultative selling skills. Fluent in Romanian (native), English (C1), and Russian (A2). Seeking a remote inbound sales role where phone confidence, people skills, and a drive to exceed targets can deliver consistent revenue results. W O R K E X P E R I E N C E Call Centre Agent ICS 'TOP SHOP STUDIOMODERNA' SRL · Chișinău, Moldova · Jun 2025 – Aug 2025 • Handled 60+ inbound calls per day, engaging prospects and customers with a consultative approach — identifying needs, presenting solutions, and guiding conversations toward a positive outcome. • Handled objections and de-escalated difficult conversations with empathy and professionalism, consistently turning resistant callers into satisfied customers through active listening and tailored responses. • Delivered personalised product and service recommendations based on individual customer needs, using persuasive communication techniques to match solutions to callers — increasing conversion on upsell opportunities. • Consistently met and exceeded daily KPI targets — maintaining call quality scores, customer satisfaction standards, and resolution rates above team benchmarks throughout the role. • Followed structured call scripts and CRM workflows precisely, logging all interactions accurately and using conversation data to improve follow-up strategy and call outcomes. • Maintained a positive, resilient attitude across high-volume call days — treating rejection as a learning opportunity and consistently bringing energy and professionalism to every interaction. English Teacher Magic English Kids · Chișinău, Moldova · Nov 2025 – Jan 2026 • Guided students from A1 to B1 English proficiency within a single academic term, demonstrating strong teaching effectiveness and structured progress tracking. • Designed and delivered 4–5 lessons per week covering grammar, vocabulary, reading comprehension, writing, and oral communication skills. • Adapted teaching methods to suit different learning styles, ensuring no student was left behind and every lesson was engaging and productive. • Coached students individually on writing composition techniques, leading to measurable improvements in sentence structure, vocabulary use, and overall fluency. • Maintained clear records of student progress and communicated outcomes to parents, building confidence and transparency. • Developed supplementary materials and creative activities beyond the standard syllabus to reinforce key concepts and maintain student motivation. Data Analyst (Freelance) Self-Employed · Remote · Sep 2025 – Nov 2025 • Cleaned, validated, and structured datasets of 10,000+ records using Microsoft Excel and Google Sheets, reducing data inconsistencies by 35% and enabling faster reporting turnaround for clients. • Built pivot table dashboards and summary reports for small business clients, translating raw data into clear, actionable insights that informed inventory and customer service decisions. • Identified and corrected a recurring data entry error pattern in a client's CRM export, recovering 1,200+ previously miscategorised customer records and improving segmentation accuracy by 28%. • Delivered weekly data quality reports to clients on time with 100% accuracy, maintaining confidentiality of sensitive business and customer information throughout all engagements. E D U C A T I O N Bachelor of Psychology State University of Moldova · Chișinău, Moldova · 2023 – present • Pursuing undergraduate studies with a focus on human behaviour, developmental psychology, and communication theory. • Coursework directly informs professional practice: understanding customer psychology, emotional intelligence, and interpersonal communication. • Completed supplementary online course: The Psychology of Online Buyers — exploring consumer decision-making and digital behaviour applicable to customer service roles. High School Diploma LT Gheorghe Ghimpu · Chișinău, Moldova · Graduated 2022 • Ranked 3rd out of 120+ students in the city-level Mathematics Olympiad, placing in the top 3% of competitors. • Ranked 3rd out of 95+ students in the city-level Biology Olympiad, demonstrating consistent high performance across scientific disciplines. • Elected to the Student Council and led the organisation of 3 school-wide events attended by 200+ students. • Achieved C1 English certification at age 17 — top 5% of the Language Centre Crotalus cohort and 2 years ahead of the national curriculum benchmark. W H Y I ' M A S T R O N G C A N D I D A T E Phone-proven communicator: Handled 60+ inbound calls daily in a fast-paced environment — building rapport instantly, managing objections calmly, and guiding conversations to a positive outcome every time. C1 English certified, clear and professional on every call. Psychology-backed selling: Academic background in human behaviour, emotional intelligence, and consumer decision-making — giving a deeper understanding of what motivates people to say yes, and how to tailor communication to different personalities and needs. Coachable and target-driven: Self-motivated, fast learner who thrives on clear goals and performance feedback. Completed multiple professional certifications independently while working — demonstrating the discipline and hunger for improvement that top sales performers need. Resilient under pressure: Maintained consistent performance across 60+ calls per day — staying positive, professional, and persistent regardless of outcome. Rejection is not a setback; it's data. The next call is always an opportunity.