Alimar Beliot

ALIMAR BELIOT CUSTOMER SERVICE SPECIALIST | GHL& SHOPIFY EXPERT| ECOMMERCE SUPPORT PROFILE CONTACT - -Dumaguete City, Negros Oriental, Philippines SKILLS Automation & Funnels (GoHighLevel) Social Media Management (Facebook, Instagram, Reels, Stories) Canva Design – Layouts, Visuals, Branding Consistency Content Writing & English Communication Shopify Product Management Facebook Ads & Promotions Team Collaboration & MultiAccount Handling CERTIFICATIONS GHL CERTIFIED SIX SIGMA GREENBELT MIDDLE MANAGEMENT PROGRAM SUPERVISOR ACADMY LANGUAGES English (Fluent) Tagalog ( Native) Cebuano ( Native) Versatile professional with 15+ years in customer-focused leadership, now driving business growth through digital marketing, automation, and content strategy. Expert in GHL funnels, email automation, social media, and paid ads—building customer journeys that boost engagement and conversions. Recognized for blending creativity with efficiency to deliver measurable results. WORK EXPERIENCE Content & Admin Support Specialist (Freelance Projects- Designed and implemented GHL email automation workflows and funnels to optimize lead generation, customer onboarding, and retention. Developed landing pages, automated follow-up sequences, and funnel strategies to improve conversion rates. Managed social media promotions and product content across multiple accounts, increasing visibility and sales. Created marketing visuals in Canva and engaging captions to align with branding and audience engagement goals. Provided guidance to team members on branding, content briefs, and posting schedules. Operations Supervisor -Qualfon Dumaguete- Trained and motivated chat and call center representatives to handle customer inquiries, resolve complaints, and provide efficient online support. Assisted in hiring, training, and coaching team members to develop skills in digital communication, ensuring high-quality chat-based service delivery. Monitored performance metrics and implemented process improvements to optimize response times and customer satisfaction in virtual support environments. Customer Service Representative (CSR) Qualfon Dumaguete- Provided real-time support to customers through helpful information, question resolution, and complaint handling in a high-volume environment. Served as the frontline for client interactions, ensuring satisfaction with products, services, and features via responsive communication channels. EDUCATION Metro Dumaguete College – Mass Communication, Major in Broadcasting (2008 – 2012) Vocational Training – Computer Hardware Servicing & Call Center Management