Alili Chioma

CHIOMA ALILI 9 Sylvia Avenue Halifax , NS B3R 1J7 (902)-- PROFESSIONAL SUMMARY I am a dedicated, focused and organized Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. A very reliable team player with ability to work in a fast paced environment. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong drive to succeed, works well under pressure and pays keen attention to details COMPETENCE/SKILLS Customer Service|Excellent organizational skills |Problem Resolution| Time Management|Phone Etiquette |Relationship & Networking |Excellent Communication skills| Research | Documentation| MS Office|MS Word | MS Windows | MS Excel | Meeting support | Proficient Proofreading| Dedicated team player| Hotel arrangements |Organization EXPERIENCE Zotiquc Royal, Uyo Nigeria Administrative Assistant February 2020 - March 2022 Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping. Entered numerical data into databases in a timely and accurate manner. Organized forms, made photocopies, filed records, and prepared correspondence and reports. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Compiled financial spreadsheets and organizational charts to improve office organization. Communicated with vendors regarding backorder availability, future inventory and special orders. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis. Assisted with receptionist duties, file organization, and research and development. Provided an elevated customer experience to generate loyal clients Full Life Foundation Administrative Assistant / Customer Service Representative February 2019 - June 2020 Cultivated client rapport and open communication using active listening skills and supportive diction. Received and placed customer service telephone calls Maintained solid customer relationships by handling questions and concerns with speed and professionalism Resolved customer complaints, managing database records, drafting status reports on customer service issues Assisted with data entry and record keeping of internal and external documents Pearls and Gem Distribution Company, Uyo Nigeria Customer Representative December 2018 - December 2019 Researched, compiled and prepared reports,, correspondence, and other information required by management Maintained records pertaining to inventory, personnel, orders, supplies, or machine maintenance Interpreted and communicated work procedures and company policies to staff Analyzed financial activities of departments and provided input into budget planning and preparation processes at the end of the year Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes Resolved customer complaints or answer customers' questions regarding policies and procedures EDUCATION Ebonyi State University, Abakaliki Nigeria Bachelor Of Science in Food Science and Technology October 2005 - October 2011 Continuing Education And Certifications Certificate in Computer Systems Applications 2008