Alidagmi Guerrero

ALIDAGMI GUERRERO EXPERIENCE • NewTech Global Dominican Republic, Santo Domingo, D.N. January 2018 / December 2018 Agent of the exchange department and product exchange. Authorization of accounts in household products for the company Samsung Electronics for the application and the process of change or reimbursement thereof without availability for technical service - •-m Customer service agent with 5 years of experience providing customer service in the management of sales products, technical and customer retention to companies worldwide in the area of telemarketing. Soluciones Omfri Dominican Republic, Santo Domingo, D.N. August 2016 / December 2017 Agent of the retention department and collection of accounts for complementary medical insurance Support agent in complementary health insurance services, assignment and dispensing of prescription drugs. Agent in the collection department for overdue accounts and automatic payments. Trainer of new employees in the department of verification of accounts Verifier of accounts and requests of medical insurance of the same. In charge of training new employees and specializing in training lowperforming employees. • Convergys Dominican Republic, Santo Domingo, D.N. January-2014 / April-2014 Customer service agent in prepaid lines (Verizon Wireless) Customer service on telephone lines and connection system problems. Creation and development of telephone lines and network dispense. • Alórica Dominican Republic, Santo Domingo, D.N. August-2014 / April-2015 Customer service agent in prepaid lines (Verizon Wireless) Customer service on telephone lines and connection system problems. Creation and development of telephone lines and network dispenser • S-Trip Dominican Republic, Puerto Plata. July-2014 / July-2014 Staff activities, care and supervision of graduates. Position of rotation in areas of registration, stay, support, monitoring and assistance to high school graduates from Canada in the facilities of the Barceló Puerto Plata Hotel, realization and development of activities. Assistance in translation to them. • Creaciones Internacionales Ventura Dominican Republic, Santo Domingo, D.N Cashier and Product Manager. In charge of cash, school uniforms dispatch, assistance both customers and suppliers, in charge of payroll employees ACHIEVEMENTS Reduction in cancellations of health plans up to 75% for the Simple Health company. Systematized training for low performance employees for Omfri Solutions company for the verification department. Increase in sales of products up to 30% and decrease of reimbursement to products with availability of technical assistance. EDUCATION • Colegio Serafín de Asís. Dominican Republic, Santo Domingo, D.N (Basic - Bachelor) 1998 – 2014 • Educreatividad Pio Pio Dominican Republic, Santo Domingo, D.N (Bachelor) 2015 – 2016 • Colegio Pre-Universitario Luis Alfredo Duvergé Mejía (UNPHU) Dominican Republic, Santo Domingo, D.N (Bachelor- • APEC Dominican Republic, Santo Domingo, D.N (Mayor in Marketing) 2015-OnGoing • Language School: Dominican Republic, Santo Domingo, D.N • EDEK English School • Progressive English Institude. • Alianza Francesa • Arts Education: Dominican Republic, Santo Domingo, D.N Musical education: • Elementary school Elina Mena. • National Conservatory of Music. • Rosa Olimpia Elementary School. Casa Chavón School of Arts: • Drawing I and II • Drawing (Light Shadow) • Photography • Computer Systems: Microsoft Office: • Word • Excel • Publisher • Access • Power Point Photo editing programs: • Photo Scape. • Photoshop. • Light Room REFERENCES • Montserrat Almonte Site Coordinator NewTech Global. Tel.:- • Lic.Montesori Ventura Banco de Reservas Legal Department Tel.:- • Lic.Audri Nora Mieses Lic. Generate and early education (CONANI) Tel.:- • Lic. Alfonsina Guerrero Lic. Law Foreign Tel.:-