Alicia Nonkonyana

ALICIA NONKONYANA Virtual Executive Assistant | Remote Operations Specialist Johannesburg ,South Africa • - •- Portfolio | LinkedIn SUMMARY Reliable, detail-oriented Virtual Assistant trained to operate in high-performance, fast-paced remote environments. Proven ability to manage executive tasks, streamline communication, and support client-facing operations with care and precision. Experienced with Asana, Google Workspace, and AI tools to drive productivity and clarity. Known for taking initiative, solving problems with minimal guidance, and adding value from day one. Ready to commit full-time to a mission-driven company and grow alongside a high-caliber global team. WORK EXPERIENCE Operations Controller and Assistant – Daimler Truck Southern Africa Dec 2024 - Present Supports 3 managers with admin tasks, calendar management, and key communications improved scheduling efficiency by 30% Act as main contact for select stakeholders, streamlining communication and reducing delays in decision-making Conducted market research for procurement help secure competitive pricing and maintain supplier benchmarks Track trends and delivered insights ,contributed to faster, informed decisions across departments Increase stock listing visibility, boosting customer inquiry rates by 30% and increasing monthly calls from 80 to 133 Conduct ongoing market research, keeping pricing competitive and helping the company stay in the top 5% of commercial dealers Maintain accurate stock records and documentation, reducing admin errors and improving inventory accuracy across all units Update Truck & Trailer listings, optimize visuals to meet platform guidelines and drew more traffic Respond promptly to trade-in and sales queries through email , improving customer satisfaction and reducing response delays Occasionally work remotely from home; manage time-sensitive admin effectively with a stable internet connection and strong time management Coordinated internal operations flow, supported documentation uploads on IUCCA (MOUs, inspections), and ensured seamless cross-team handoffs Freelance Virtual Assistant- Tech Startup (Remote) Jan 2023-JAN 2025 Managed inbox using Gmail filters + AI tools, cutting response time by 40% Scheduled calendar events and Zoom meetings across global time zones Drafted business emails and set up automated replies for smoother communication Built reports in Google Sheets to track leads, expenses, and inquiries Created and updated internal docs, slides, and forms in Google Workspace Conducted online research to support strategy and trip planning Used Asana CRM to manage tasks and assign deadlines — kept workflows running Followed up with client leads and trade-in inquiries, increasing engagement Designed branded email signatures and templates for professionalism Operated 100% remotely with stable internet and high responsiveness Sales Representative - Allysocialcreatives June 2022-sept 2024 Reached out to clients and offered solutions to boost their sales by managing their social media accounts. Created and curated relevant content targeting the appropriate customer base. Conducted market research to ensure competitive pricing and outperformed competitors. Increased client engagement and sales through strategic social media management and content creation. EDUCATION Diploma in Management Service University of Johannesburg Specialization in Operational Efficiency and Business Systems. Focused on streamlining processes, productivity improvement, and organizational performance. CERTIFICATIONS ALX Virtual Assistant Certificate Google Digital Marketing & E-commerce Asana Foundations Skill Badge TOOLS & PLATFORMS Asana, Google Workspace, Gmail, Google Docs, Sheets, Forms, Canva, Zoom, Trello (familiar), Social Media Planning Tools KEY SKILLS Email & Calendar Management Task Project Coordination (Asana), Data Entry & Spreadsheet Organization, Travel Booking & Itinerary Planning, Social Media Scheduling & Planning, Document Creation (Docs, Slides, Forms), Basic Digital Marketing Support Google Workspace & Drive Tools Communication & Time Management Attention to Detail & Problem Solving Client Communication & Query Resolution