Alicia Nillas

ALICIA SIATON NILLAS CUSTOMER SUPPORT - - Cantilo, Pamplona, Or. Neg. 6205 Education About me Bachelor of Arts, General Curriculum I am a dedicated professional with experience in customer service, outsourcing, and lead generation. With a background in Business Administration and Marketing, I excel in communication, problem-solving, and handling high-pressure situations. I work efficiently with minimal supervision and adapt quickly to new challenges, always striving for excellence in every role I take on. Negros Oriental State University- Pamplona, Oriental Negros, Philippines 6205 Bachelor of Science in Business Administration Negros Oriental State University- Bais City, Oriental Negros, Philippines 6206 Certifications EN GEDI International College Finishing Course for Call Center Agents NC II, Class of 2013 Skills Experience Customer Service Representative Qualfon Inc. Dgte. Order Coordinator Records Retrieval Specialist Lead Generation Specialist Mar 2019 - Dec 2019 Tanjay Outsourcing Tech. Inc Commenter Jul 2020 - Jan 2021 Lasting Impact LLC Effective communication with customers, peers, and teams Computer literate Reference To utilize my skills and maintain excellent performance, ability, and values in a professional environment. Dec 2018 - Mar 2019 Philippine Outsourcing CSR/Email Specialist OBJECTIVE Feb 2016 - Dec 2018 Visaya Knowledge Process Outsourcing Ability to handle stress and irate customers Works efficiently with minimal supervision Critical thinking Oct 2013- Apr 20215 Mau 2021 - July 2024 Inspiro, Relia Inc. Mr. Marben Balansag Blanco College Instructor Virtual Assistant NORSU - Chanie Lyka Barba | Head of Support Castmagic--