Alicia Mulwa

Alicia Mulwa Nairobi, Kenya Mobile:- Email:- Executive Assistant Summary Highly organized and proactive Executive Assistant with extensive experience providing high-level administrative support to executives, including CEOs. Skilled in managing calendars, coordinating travel, organizing meetings, and ensuring efficient daily operations. Adept at handling sensitive information with discretion, anticipating needs, and delivering solutions that drive productivity and business growth. Proven expertise in project management, event planning, and communication, with a strong ability to build and maintain professional relationships. A collaborative team player with a keen eye for detail, exceptional time-management skills, and a passion for contributing to organizational success. Skills • • • • • • • • • • • • • Calendar and Email Management Data Entry and Management Travel Management Customer Support (Email, Chat, and Phone) Document Preparation and Editing Social Media Management Project Coordination Research and Market Analysis WordPress and Content Management Systems Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Drive) Asana, Trello, Slack, and Zoom CRM & Helpdesk Software (HubSpot, Salesforce, Zendesk, Freshdesk) Professional Experience Executive Assistant CK Marketing Solutions, Remote October 2022 – September 2024 • Managed a complex calendar and scheduling for the CEO, ensuring alignment with organizational priorities and minimizing conflicts. • • • • • Coordinated travel arrangements, including international and domestic itineraries, accommodations, and expense reports. Streamlined communication between the CEO and various departments, ensuring timely responses and efficient information flow. Organized high-profile meetings and events, preparing agendas, materials, and post-meeting action plans. Developed processes to enhance efficiency, including implementing automated workflows, reducing administrative workload by 20%. Maintained confidentiality of sensitive business matters while fostering trust and collaboration with stakeholders. Virtual Assistant Independent Contractor | Upwork June 2019 – Present • • • • • • • Provide comprehensive administrative support to clients in various industries, including marketing, real estate, education, and consulting. Manage email inboxes and calendars, ensuring clients were well-prepared for meetings and events. Increase product listing efficiency by 25% through the integration of automation tools, allowing for quicker inventory updates and enhanced market responsiveness. Enhance customer satisfaction by creating a comprehensive FAQ database, resulting in a 20% reduction in customer inquiries and improved user experience. Manage social media scheduling and content, generating 15% more engagement and visibility for new product launches. Improve client relations by scheduling and organizing client follow-up calls, resulting in a 15% increase in client retention rates. Conduct market research and competitor analysis to support client business strategies. Administrative Assistant NJ Consulting | Nairobi, Kenya August 2020 – December June 2022 • • • Provided executive-level administrative support to senior leadership, managing correspondence and preparing reports. Scheduled and coordinated internal and external meetings, ensuring timely followups and proper documentation. Implemented new filing systems, improving document retrieval efficiency by 30%. • Conducted research and prepared presentations for leadership team use, contributing to strategic decision-making. Education Bachelor of Commerce & Business Administration Kenyatta University | Graduated December 2018 Certifications Google Analytics for Beginners (2022) References Najma J. Jama Founder, NJ Consulting Email:-Mobile: -