Alicia Jeremiah

ALICIA JEREMIAH- |-| San Juan, Trinidad WI PROFESSIONAL SUMMARY Result-driven and highly organized administrative professional with extensive experience in legal support and virtual assistance, seeking to contribute to an Office Administrative role. Proven ability to enhance operational efficiency through meticulous document management, scheduling, and client communication. Adept at utilizing various software tools to streamline processes and maintain accurate records, I am committed to fostering a productive office environment. With strong attention to detail and excellent problem-solving skills, I am eager to support team objectives and deliver exceptional service to clients and stakeholders. WORK EXPERIENCE Natasha H. Applewhite P.C. April 2024 - Present Virtual Legal Administrative Assistant ● Handled invoicing and billing processes, ensuring accuracy and timely submission to clients. ● Utilized MyCase to upload and organize legal documents, create new matters, and maintain accurate case files. ● Conducted comprehensive case research to support legal teams, assisting with document preparation and factfinding. ● Edited legal documents for clarity, accuracy, and compliance with legal standards. ● Scheduled and coordinated appointments, managing calendars to optimize efficiency for attorneys and clients. ● Maintained organized records and files, enhancing office productivity and workflow. Law Office of Jasmine O. Edwards Aug 2024 - Oct 2024 Virtual Legal Administrative Assistant ● Managed incoming and outgoing communications, including answering calls and responding to emails, ensuring timely and professional client interactions. ● Utilized Clio to upload and organize legal documents, create new matters, and maintain accurate case files. ● Conducted comprehensive case research to support legal teams, assisting with document preparation and factfinding. ● Edited legal documents for clarity, accuracy, and compliance with legal standards. ● Scheduled and coordinated appointments, managing calendars to optimize efficiency for attorneys and clients. ● Maintained organized records and files, enhancing office productivity and workflow. Upwork (one time project) Aug 2024 – Aug 2024 Virtual Assistant ● Reviewed and analyzed various documents to extract relevant information, ensuring data accuracy and consistency. ● Compiled and organized extracted data into spreadsheets, facilitating easy access and analysis for team members. ● Assisted in maintaining data integrity through regular updates and quality checks on spreadsheets. ● Collaborated with team members to streamline processes and improve document management efficiency. ● Provided administrative support, including scheduling meetings and managing communications, to enhance overall team productivity. Upwork (one time project) Jul 2024 – Aug 2024 Virtual Assistant/ Social Media Manager ● Assisted clients in completing and filing four US Tourist Visa (DS-160) forms, ensuring compliance with all required documentation and deadlines. ● Created and managed social media handles across various platforms to enhance brand visibility and engagement. ● Developed targeted advertising campaigns to promote a Udemy course, successfully generating increased sales and course enrollments. ● Analyzed social media metrics to refine strategies and improve overall campaign performance. ● Collaborated with team members to design engaging content, ensuring alignment with marketing goals and audience preferences. Upwork (one time project) Mar 2024 – Jul 2024 Virtual Personal Assistant ● Conducted in-depth research on family-friendly vacation destinations in Europe, focusing on warm locations suitable for two adults and two children. ● Compiled information on pricing, date availability, and amenities such as kids' clubs and babysitting services, providing comprehensive options for clients. ● Presented findings in an organized format, enabling clients to make informed decisions about their travel plans. ● Communicated with various service providers to confirm details and ensure a smooth booking process. ● Assisted with additional travel arrangements as needed, enhancing overall travel experiences for families. Upwork (one time project) Mar 2024 – Mar 2024 Appointment Setter ● Conducted cold calling to potential customers, introducing solar energy solutions and effectively communicating the benefits of residential solar systems. ● Successfully set appointments for sales representatives, maintaining a high conversion rate through persuasive communication and rapport-building. ● Gathered and documented customer information to ensure a streamlined appointment scheduling process. ● Collaborated with the sales team to strategize outreach efforts and improve appointment-setting techniques. ● Followed up with leads to confirm appointments and address any preliminary questions, enhancing customer satisfaction and engagement. Upwork (one time project) Feb 2024 – Mar 2024 Virtual Assistant ● Assisted the client in managing her daily checklist, ensuring all tasks were prioritized and completed on time. ● Developed customized organizational systems and tools to help the client effectively manage her tasks independently in the future. ● Provided ongoing support and reminders, fostering accountability and promoting productivity. ● Conducted regular check-ins to assess progress and adjust priorities as needed. ● Implemented time management strategies to enhance efficiency and reduce overwhelm. Upwork (one time project) Dec 2023 – Jan 2024 Virtual Assistant ● Conducted extensive research to identify and qualify potential leads through various online platforms and databases. ● Developed targeted email campaigns to engage prospects, effectively communicating the value proposition of services offered. ● Maintained and updated lead databases, ensuring accurate and organized records for the sales team. ● Collaborated with the sales team to refine lead criteria and improve outreach strategies, resulting in increased conversion rates. ● Analyzed lead generation metrics to assess campaign effectiveness and make data-driven recommendations for improvement. Upwork (one time project) Oct 2022 – May 2023 Virtual Assistant ● Conducted targeted research to identify and gather contact information for accredited investor leads across various platforms and databases. ● Utilized advanced search techniques to verify the credibility and qualifications of potential investors, ensuring compliance with industry standards. ● Compiled and maintained an organized database of leads, categorizing them for easy access and follow-up by the sales team. ● Assisted in developing outreach strategies tailored to accredited investors, enhancing engagement and relationship-building efforts. ● Monitored and reported on lead generation metrics, providing insights to optimize future efforts. Upwork (one time project) Nov 2022 – Dec 2022 Virtual Assistant ● Content Review: Analyzed and reviewed a variety of YouTube videos, assessing quality, engagement, and adherence to branding guidelines. ● Feedback Compilation: Provided detailed feedback to content creators on video structure, pacing, audio-visual quality, and audience engagement strategies. ● SEO Optimization: Conducted keyword research and optimized video titles, descriptions, and tags to improve visibility and search ranking. ● Audience Engagement: Monitored comments and feedback, identifying trends and viewer preferences to inform future content strategies. ● Reporting: Created weekly reports summarizing video performance metrics (views, likes, watch time) and actionable insights for improvement. ● Collaboration: Worked closely with content creators to brainstorm ideas, plan video series, and ensure alignment with overall channel goals. Upwork (one time project) Nov 2022 – Nov 2022 Virtual Assistant ● Data Research: Reviewed a comprehensive spreadsheet containing company details, including websites and LinkedIn profiles, to gather relevant information. ● Email Personalization: Crafted unique, engaging first lines for outreach emails tailored to potential clients based on insights from their websites and LinkedIn handles. ● Communication Strategy: Collaborated with the team to develop effective messaging that resonated with target audiences and highlighted the benefits of our services. ● Follow-Up Management: Assisted in tracking outreach efforts and follow-ups to ensure consistent communication with potential clients. ● Feedback Integration: Gathered feedback from the team to refine messaging and improve engagement rates. Upwork (one time project) Sep 2024 – Sep 2024 Virtual Assistant ● Prospect Research: Conducted thorough research to identify potential clients across various industries, utilizing online platforms, social media, and industry databases. ● Database Management: Maintained and updated a CRM system with accurate lead information, ensuring effective tracking and follow-up. ● Cold Outreach: Developed and executed cold email campaigns, creating personalized messages to engage prospects and generate interest in our services. ● Lead Qualification: Evaluated and prioritized leads based on defined criteria, assessing their potential fit and readiness to engage with our offerings. ● Reporting: Compiled and presented weekly reports detailing lead generation activities, conversion rates, and insights for strategic improvement. ● Collaboration: Worked closely with sales and marketing teams to align lead generation efforts with overall business objectives. Upwork (one time project) Aug 2022 – Sep 2022 Virtual Assistant ● Voice Recording: Provided high-quality voice-over recordings for various projects, including promotional videos, online courses, and podcasts. ● Script Review: Collaborated with clients to review scripts, ensuring clarity and alignment with their brand voice and message. ● Editing and Production: Edited audio files for clarity and quality, using industry-standard software to enhance sound quality and remove any imperfections. ● Project Coordination: Managed timelines and deliverables, ensuring timely completion of voice-over tasks in line with client expectations. ● Client Communication: Maintained effective communication with clients to understand their needs, provide updates, and gather feedback for continuous improvement. ● Portfolio Development: Created and maintained a portfolio showcasing a range of voice styles and projects to attract new clients. Upwork (one time project) Aug 2022 – Aug 2022 Virtual Assistant ● Data Management: Received a Word document containing a list of church members and meticulously transferred the information into a structured spreadsheet format. ● Grouping and Categorization: Collaborated with the client to understand specific grouping criteria (e.g., small groups, ministries, age demographics) and organized members accordingly. ● Quality Assurance: Conducted thorough checks to ensure accuracy and completeness of data, rectifying any discrepancies found during the transfer process. ● Confidentiality: Handled sensitive information with the utmost care, ensuring compliance with privacy standards and confidentiality agreements. ● Reporting: Provided the client with periodic updates on progress and highlighted any challenges encountered during the data organization process. Upwork (one time project) Jul 2022 – Aug 2022 Virtual Assistant ● Data Cleanup: Reviewed and standardized entries in spreadsheets, identifying and correcting inconsistencies such as duplicate entries, formatting issues, and inaccurate data. ● Organization: Implemented sorting and filtering techniques to improve data accessibility and usability, ensuring a more streamlined layout for easy navigation. ● Quality Assurance: Conducted thorough audits of data to ensure accuracy, completeness, and adherence to specified formats or guidelines. ● Collaboration: Worked closely with the client to understand specific cleanup goals and provided regular updates on progress and challenges encountered. ● Documentation: Created a summary report detailing changes made, including the rationale behind specific edits for transparency and future reference. Upwork (one time project) Jun 2022 – Jun 2022 Virtual Assistant ● Data Input: Accurately entered large volumes of data into spreadsheets and databases from various sources, including paper documents and digital files. ● Quality Control: Reviewed and verified data for accuracy and completeness, correcting any errors or discrepancies to maintain data integrity. ● Organization: Organized and categorized data for easy retrieval and reporting, implementing a systematic approach to data management. ● ● ● Software Proficiency: Utilized software tools (e.g., Microsoft Excel, Google Sheets, and CRM systems) to efficiently manage and manipulate data. Collaboration: Communicated with clients to clarify data requirements and ensure understanding of project goals and timelines. Reporting: Created summary reports and dashboards to provide insights on data trends and status updates to stakeholders. Forestry Jan 2021 – Feb 2023 Reforestation Assistant ● Contributed to the beautification and restoration of forest areas in Trinidad and Tobago, enhancing the natural environment. ● Ensured the safety of local communities by implementing sustainable forestry practices and promoting environmental awareness. ● Assisted in planting and maintaining trees, monitoring their growth, and fostering biodiversity within forest ecosystems. S.W.A.T Security Services Ltd Oct 2019 – Feb 2020 Woman Security Officer ● Monitored and verified identification of individuals entering and exiting the facility to prevent unauthorized access. ● Reported suspicious activities and individuals to law enforcement, ensuring prompt response to potential security threats. ● Reviewed camera feeds and system alerts, escalating discrepancies to appropriate personnel. ● Conducted regular patrols of critical areas to identify and address security concerns. ● Enforced security protocols and procedures, efficiently managing non-compliant individuals and ensuring a safe environment. ● Performed thorough inspections for unauthorized materials and weapons. John Medina Jan 2019 – May 2019 Woman Security Officer ● Monitored entry and exit of individuals to safeguard against theft and ensure the security of the premises. ● Documented daily activities and irregularities, including theft and unauthorized access incidents. ● Coordinated with emergency services in critical situations, such as fires or security breaches. Caroline Stephens Mar 2018 – Aug 2018 Caretaker ● Provided personal care and assistance, including mobility support and hygiene assistance to clients. ● Maintained accurate records of client progress and services performed, communicating changes in client conditions to management. ● Performed housekeeping duties, including cooking, cleaning, and running errands to ensure a safe and welcoming environment. Amalgamated Security Services Limited Feb 2024 – Mar 2024 Woman Security Officer ● Monitored entry and exit of individuals to safeguard against theft and ensure the security of the premises. ● Documented daily activities and irregularities, including theft and unauthorized access incidents. ● Coordinated with emergency services in critical situations, such as fires or security breaches. Danny’s Grill Mar 2014 – Dec 2014 Cook ● Prepared and cooked food items, including grilling and frying, ensuring high standards of quality and presentation. ● Managed customer orders, ensuring accurate and timely service. Amalgamated Security Services Limited Feb 2024 – Mar 2024 Woman Security Officer ● Monitored entry and exit of individuals to safeguard against theft and ensure the security of the premises. ● Documented daily activities and irregularities, including theft and unauthorized access incidents. ● Coordinated with emergency services in critical situations, such as fires or security breaches. DS Marketing Feb 2011 – Oct 2011 Sale Representative/Supervisor ● Directed and supervised a team in sales and inventory management, ensuring exceptional customer service and satisfaction. ● Trained and evaluated staff, addressing performance issues and facilitating professional development. ● Oversaw sales activities to ensure quality service and compliance with company standards. Dollar Value May 2010 – Jun 2010 Weighing Room Attendant ● Assisted customers with merchandise inquiries and provided guidance on product selection. ● Organized and stocked shelves with new inventory to maintain store appearance and accessibility. K. Chang's Variety Store (School Vacation Work) July 2007 – Aug 2007 Baggage Clerk ● Managed the receipt and tagging of baggage, ensuring accurate claim checks were provided to customers. Lee's Gift Shop Apr 2006 – Dec 2006 Store Manager ● Delivered exceptional customer service by greeting and assisting customers with inquiries and complaints. ● Supervised sales and inventory management, ensuring quality goods and satisfactory service. ● Monitored stock levels and reordered inventory as necessary to maintain optimal store operations. EDUCATION CSEC English 3 and P.O.B 3, High School Sangre Grande, June 2016 CSEC Office Administration 1, Continuation Classes (High School) SKILLS ● ● ● ● ● ● ● Communication Skills Organization Time Management Technical Proficiency Attention to Detail Problem-Solving Adaptability Arima, June 2024 ● ● ● ● ● ● ● ● Customer Service Skills Research Skills Data Management Social Media Proficiency Project Management Basic Accounting Knowledge Confidentiality and Integrity Self-Motivation CERTIFICATIONS ● ● ● ● ● ● ● ● ● ● ● ● ● Computer Literacy Payroll and Taxation Travel Agent Introduction to Social Media Marketing Social Media Management Fundamentals of Social Media Advertising EFSET Fidelity Investments - Customer Service Job Simulation Begin with Workspace Essentials Google Calendar Office Administration Management Introduction to Digital Marketing Social Media Marketing Foundations Links ● ● LinkedIn: https://www.linkedin.com/in/aliciajeremiah/ Upwork Portfolio: https://www.upwork.com/freelancers/~012c9f6fa3855be1d0