Alicia Du Toit

ADT Alicia du Toit Summary I am a focused, loyal, dedicated and enthusiastic person. I strive to have excellent communication and interpersonal skills. I thrive in competitive environments, and am always looking for ways to be more productive. I take pride in my ability to stick to well planned and organized goal structures. Learning is imperative to me in any role, as I believe there is always room to improve. I am a positive, bubbly person that can get along easily with others, therefore I work well in teams. Experience n/a n/a OFFICE ADMINISTRATOR n/a Hamilton’s Property Portfolio September 2022- February 2024 Full Drivers License - Manual, Auto & Trailer Managed front desk operations, including answering phones, taking messages, and welcoming guests professionally. Skills Maintained clean and organized meeting spaces, prepared for daily Accounting Software Proficiency: meetings. Pastel, Xero, etc. Supported managers and agents with administrative tasks: Diverse Sales Experience: Residential, Commercial, etc. downloading media, listing properties on PropData, uploading videos to YouTube, preparing sales and rental documents, and generating Strong Administration Skills: Lightstone reports. Documentation, Filing. Exceptional Customer Service Abilities. Legal Document Rental Property Drafting Expertise. Collaborated with the Marketing Manager to post regional social media content. Managed regional social media platforms, ensuring consistent and Management Proficiency. engaging content. Insurance Claim Processing Efficiency. Managed files and communicated with attorneys, contractors, and Effective Inventory other parties involved in sales. Supplier Relationship Financial Management. Management. Management MARKETING MANAGER Competence. Communication Skills: Clients, Brokers, Top Carpets Grahamstown August 2020 - September 2021 Suppliers. Organizational Appointment and Detail-Oriented. Scheduling and Follow- Manage marketing activities across various social media platforms. Prepare and complete a daily marketing report, submitting a up Skills. comprehensive summary to the manager weekly. Regulatory Compliance Knowledge: Generate and send daily quotes to clients, ensuring timely and EAAB (PPRA), Insurance. accurate communication. Microsoft Suite Maintain a detailed daily quotes report, following up on quotes sent Volunteer Care giver at senior homes at intervals of 24 hours, 3 days, and 7 days. Accurately capture and update all client information in the CRM Language system. Provide exceptional customer service to enhance client satisfaction. English Afrikaans Conduct sales transactions and operate the till efficiently. Handle phone calls and ensuring prompt responses and resolution of inquiries. emails professionally, TRAINEE BOOKKEEPER / CLERK Charteris & Barnes Accountants November 2018 - May 2019 Monthly Accounting: Managed client accounts using Pastel, Xero, and other accounting programs. Responsibilities included filing invoices, receipts, and bank statements, processing journals for levies and invoices, capturing monthly transactions, performing bank reconciliations, passing correcting journals, and ensuring accurate VAT recording. Generated and printed Customer Age Analysis, Supplier Age Analysis, Tax Type Reports, Trial Balances, and Management Packs, and emailed Customer Statements. Client Management: Created new clients in Pastel, set up tax types and accounts, created customer and supplier profiles, rolled over into new financial years, upgraded clients to higher versions of Pastel, and imported/exported CSVs and accounts. Utilized exports from Pastel to import into Draftworx for compiling Annual Financial Statements. Journal Entries: Confident in passing all types of journals, including accruals, accounts payable, and receivable. Audit Sample Testing: Conducted audit sample testing for revenue, expenditure, and donations, ensuring completeness, occurrence, and cutoff for financial years under audit. Training Management: Recorded and submitted internal and external training. Created training registers, ensured completion and signatures, and submitted registers to Head Office while maintaining hard and soft copies. Turnkey Accounting: Provided full turnkey accounting services for individuals, trusts, companies, CCs, schools, NGOs, etc. Tasks included obtaining WIP and debtor information, preparing budgets, processing statements, completing working paper files, ensuring account balance through journal entries, and compiling draft Annual Financial Statements. Ensured final trial balances agreed with lead schedules and obtained client signatures postfinalization. SARS Submissions: Completed AR submissions for clients, compiled payment/refund letters, prepared supporting documentation, and communicated with the relevant departments. (SARS or South African Revenue Service is the equivalent to IRD in New Zealand) Bank Reconciliations: Performed monthly bank reconciliations for various bank accounts. Annual Financial Statements: Compiled Annual Financial Statements for individuals, trusts, CCs, NGOs, and companies, including asset and liability registers, income statements, taxation computations, and capital reconciliations. Addressed individual breakdowns for capital gains/losses, medical tax rebates, and travel leads. Managed VAT calculations, input/output VAT, and annual VAT reconciliations for registered entities. RENTALS MANAGER AND SALES AGENT Just Property Group Aug 2017 - Nov 2018 I May 2019 - August 2020 Sales Agent: Managed sales for a specified district, excluding national farm sales. Achieved seven sales totaling R8,420,000 ($722 558 NZD) from January 2018 to August 2018, covering residential, commercial, business, vacant land, and farm properties. Listing Management: Managed 51 sales listings across various property categories, handling all aspects of administration, from lead generation to property listing, documentation, and liaison with conveyancers. Rental Management: Previously served as a rental agent for the district, managing 88 rental listings and overseeing three rental agents from March 2018 to August 2018. Developed efficient rental systems and processes, including tenant applications, lease agreements, and procurement agreements. Documentation Expertise: Proficient in drafting various legal documents, including lease agreements, procurement agreements, mandates, and sales agreements. Registered with EAAB (FFC:-) and possess investment training in property and financial investment. Industry Relationships: Fostered strong relationships with bond originators, conveyancers, contractors, landlords, tenants, sellers, and buyers. Possess in-depth knowledge of municipality structures, heritage buildings/sites, and zoning regulations in South Africa. CUSTOMER SERVICE CONSULTANT PG Glass April 2016 - August 2017 Retail Operations: Managed over-the-counter sales, cash, debit card, credit card transactions, and account payments with proficiency. Order Management: Efficiently handled phone and email orders, ensuring timely preparation for customer collection. Client Communication: Dealt professionally with diverse clientele in person, over the phone, and via email, addressing inquiries and providing assistance. Administrative Duties: Managed incoming calls, emails, and created digital and manual quotes, invoices, and receipts. Lodged insurance claims, ensuring a seamless process from incident to fitment completion. Logistics and Inventory Management: Oversaw vehicle and building glass orders, ensuring timely delivery and availability for fitment. Managed vehicle inspections and coordinated job assignments for workers. Supplier Relations: Established and maintained relationships with suppliers, including Shatterprufe and other vehicle suppliers, for efficient procurement of goods. Financial Management: Balanced sales books and cash drawers daily, addressed pricing queries, and managed CODs to ensure timely payments. Insurance Liaison: Interacted with brokers and insurance companies, processed insurance claims for vehicles and buildings, and obtained necessary authorizations for glass fittings. Appointment Management: Scheduled and booked fitments, sent appointment reminders to clients, and followed up post-service to ensure satisfaction. ENGLISH TEACHER HMedu, Hanoi, Vietnam June 2025 - November 2025 Lesson Delivery: Teaching English to students across various proficiency levels between the ages 3 and 16.Focusing on improving speaking, listening, reading and writing skills through interactive and engaging lessons Classroom Management: Maintaining a positive and inclusive classroom environment that promotes active participation and confidence in language use. Curriculum Implementation: Following and adapting lesson materials provided by the schools and English Centers to suit learners’ needs, proficiency levels and ages. Student Assessment: Evaluating student progress through quizzes, oral presentations, written assignments and written and speaking tests. Providing constructive feedback to support ongoing improvement. Professional Collaboration: Working closely with fellow teachers, teaching assistants, English Center managers, Principals and Vice Principals to share strategies, progress and lesson development. Education HIGH SCHOOL Collegiate School for Girls- Victoria Girls High School TERTIARY EDUCATION Digital School of Marketing August 2023- present Skills Academy College References Certificates Distinctions in all modules completed so far at Digital School of JAYME KLEYNHANS Director of Top Carpets - Marketing (attached) Previous First Aid Level 3 Certificate - Needs to be renewed National Senior Certificate - High School Graduate Results 120 Hour Advanced TEFL/TESOL Certificate LESLIE VAN DER MERWE Principal / Business Owner -- JUST PROPERTY GROUP GRAHAMSTOWN T/A JUST PROPERTY GRAHAMSTOWN REG No 2010/002937/23 AGENCY FFC No F153014 Tel:- 12 September 2022 To whom it may concern, Reference of Employment for Alicia du Toit. Alicia du Toit is a very hardworking, dedicated and organised individual. She strives to be her best in any situation. I would recommend her to any business/company as she fits into any working environment and is very versatile. She is extremely enthusiastic and full of energy, which attracts clients and creates a positive working environment. Alicia started with me in August 2017 and threw herself into sales and rentals, teaching herself as she went along. She made seven sales from January 2018 to August 2018 worth R- as well as built herself a rental portfolio. When she left the company, she was sitting on 51 properties listings. She also did all her own administration for rentals and sales, found her own leads, completed mandates and met up with clients signing these mandates, took photos of properties and listed her own properties, capturing paperwork, dealing directly with enquiries with prospective buyers, set up viewings, drawing up OPT’s and dealing directly with conveyancers until sales were registered, property valuations. She had a great relationship with buyers, sellers, landlords, tenants, conveyancers, bond originators, contractors, town planners at the Municipality etc. Alicia was rentals manager for a while with 3 rentals agents under her. She would mentor and manage them and found systems that would work for her and integrated them with the rentals agents. When Alicia left, she was sitting on 88 rental listings. Alicia is familiar with all documentation regarding rentals and sales agreements as she used to work with all documentation. In conclusion, Alicia is a very flexible and hardworking individual that would strive to do her best with any company. I recommend her as an employee. Principal Just Property Group Grahamstown Leslie Van Der Merwe Each Franchise is independently owned and operated