Alicia dos Santos Gomes

 ALICIA DOS SANTOS GOMES Avenida de las Suertes 68, 4A, 28051 Madrid 24 october 1992 Vlaardingen, The Netherlands Dutch - - I am a native Dutch and fluent English & Spanish speaking woman from the Netherlands looking for a Customer Success related position. WORK EXPERIENCE 2020-present English teacher at Infolingua - SPAIN - Front Line Customer Care specialist at ‘StubHub/Ebay’ in Dutch and English - SPAIN At StubHub I was responsible for the Dutch and English-speaking markets where I received the first contacts from customers whose queries I resolved to the best of my abilities. These queries were managed in a live chat environment, via email, by phone and Social Media. - Data entry typist, administrative assistant and inside sales telephonist for Overbridge, Training & Support – THE NETHERLANDS Overbridge, Training & Support is a company that offers language courses. It was my job to create invoices, manage customer enquiries, consult clients, prepare reports but also to call the clients that did one of those courses and ask them if they would be interested in a different course. 2012 – 2013 · On-call employee for employment agency ‘Randstad’ and restaurant/bar ‘de Kroon’ – THE NETHERLANDS At Randstad I have worked for the customer services of several restaurants in the Netherlands. 2010 – 2013 · Customer service at restaurant ‘Barney Beer’ in Schiedam – THE NETHERLANDS At the Barney Beer restaurant I have worked for the customer service for three years. 2010 – 2012 · English teacher at ‘Lyceo’ - THE NETHERLANDS At Lyceo I have taught English to students and helped them prepare for their English exams. 2008 – 2010 · Courier for the NRC newspaper and the General Newspaper in Vlaardingen – THE NETHERLANDS EDUCATION - Health sciences (VU University Amsterdam) 2013 First Aid diploma - VWO, pre-university education at Scholengemeenschap Spieringshoek in Schiedam 2005 Typing diploma, 250 strokes per minute → International Federation of Medical Students’ Associations (IFMSA) - President IFMSA of Amsterdam 2015 Member of the Organizing Committee for the national meetings of the students’ association - Standing Committee of Reproductive health including HIV/AIDS Coordinator of Amsterdam SKILLS · Microsoft Office (Excel, Word, PowerPoint, OneNote) · Prezi · SPSS · Salesforce tools · Oracle tools