Alice Wanjiru Gatimu

Hello there! My name is Alice and I’m a Virtual Assistant who works with entrepreneurs and businesses by providing stellar Administrative services and, responsive customer care services.

My Administrative services will help you by:

Ø Creating a systematic, organized arrangement of your calendar。

Ø Managing your emails

Ø Promptly sending out invoices to your clientele。

My Customer Service Skills will help you by:

Ø Listening and responding to customers’ needs and concerns

Ø Providing information about products and services

Ø Taking orders, determining charges, and overseeing billing or payments

Ø Review or make changes to customer accounts

Ø Handle returns or complaints

Ø Record details of customer contacts and actions taken

Ø Research answers or solutions as needed

Ø Refer customers to supervisors, managers, or others who can help