Alice Njoki Chege

Hello there,

My name is Alice Njoki Chege and I am a customer experience specialist and a Virtual Assistant. I am proactive and customer focused professional with 2+ years experience in Customer Success, Virtual Support and Administrative Coordination. I am adept at managing operations and driving retention through data driven strategies amd exceptional service delivery. I am skilled at CRM systems, transcription, digital marketing, social media management, business development, customer communication and support, email management and inbox organization, calender management and scheduling, appointment setting and coordination, meeting coordination and follow-ups, data entry and document formatting, clear and effective written communication, content scheduling and posting, content organization and planning support, file and document organization, google drive management, digital record keeping and workflow and task organization. My soft skills are; clear written and verbal communication, I am a quick learner and adaptable to new tools and systems, self motivated amd able to work independently in remote environments, excellent time management and organization, proactive and reliabe and last but not least, I have a client focused mindset. I am known for delivering timely solutions, improving Customer satisfaction scores and thriving in fast paced remote-first environments. I am passionate about helping businesses grow through personalized service, clear communication and operational excellence.