Alice Muasa

I am a customer experience champion as well as a product owner in agile ways of working.

I have over 10 years experience working in the financial services industry supporting SMES, large enterprises as well as government institutions to ensure their needs are resolved within the agreed SLA, act as a point of contact for partners, follow up on escalations, listen to calls to identify areas of improvement and research on how to improve service offered to clients.

As a product owner I help gather product requirements, manage and prioritize the backlog and ensure that I maximize value from the scrum team.

I have excellent collaboration, problem solving and teal leadership skills.