Alice Gaines

Alice Gaines M.B.A - |-| Olmsted OH, 44070 PROFESSIONAL SUMMARY Experienced goal-focused, detail-orientated professional with an established work history in human resource management and higher education. Proven ability to develop and execute new business, and increase end-to-end recruitment with a demonstrated commitment to helping others excel with proven experience in people and account management, sales, customer relationship building, stakeholder engagement, and vendor management. A negotiator with proven closing abilities, specializing in using metrics and analytics, problem-solving and communication to deliver a magical candidate experience. Proven leadership and project management experience with a strategic focus on diversity and inclusion, team building and cross functional global work stream management. EDUCATION Master of Business Administration, Human Resource Management May 2019 American Intercontinental University, Schaumburg, IL Bachelor of Arts in Business Administration May 2015 American Intercontinental University, Schaumburg, IL RELATED EXPERIENCE: Google via Randstad Sourceright, Cleveland Ohio (Remote) August 2021- Present Recruiter – (Financial Operations/ Finance/ Global Partnerships) Provide full-cycle recruitment support for US and International-based hiring needs within Google’s Global Partnerships, Finance, and Operations teams. Recruit and hire top talent by solving complex problems, designing creative strategies, and ultimately delivering significant business impact, while meeting or exceeding time-to-hire and quarterly goals.  Create magical candidate experience while building and cultivating relationships with candidates, clients and Hiring managers in a global business environment, while managing and advising clients on talent and hiring process. Manage recruitment process from the application to offer stages; evaluate skill level, initial phone interview, offer process, reference checks, salary recommendations, and closing of candidates.  Sourcing of active and passive candidates through employee referrals, networking, internal databases, contact lists, and research tools.  Initiate offers to close candidates by leveraging and partnering with management and other cross functional groups, and key stakeholders as necessary.  Communicate effectively with the interview team to ensure preparedness during the interview process—share and exchange information with all levels of management.  Staffing Request ownership from request intake with the hiring manager to role activation, posting, and request management.  Elegant Touch Auto Detailing, Cleveland, Ohio January 2012- January 2023 Director of Operations, Human Resources Oversee the recruitment process, including interview, pre-employment screening, drug testing, and criminal background check, and onboarding process; ensuring the company meets federal and state requirements. Coordinates annual merit raises, review with supervisors, submits all pay rate recommendations to ownership and works with department heads and managers to address employee performance issues, coaching, discipline, and action plans. Create and maintain recruiting and training resources to support business objectives; responsible for job descriptions and updates Responsible for employee relations investigations and reviews of employee grievances, discrimination and/or harassment claims, and termination appeals. Facilitate culture building, employee engagement practices and workforce diversity. Manages benefits enrollments, terminations, and deductions, oversee vacation accrual, sick and holiday leaves RELEVANT EXPERIENCE: Cuyahoga Community College, Cleveland, Ohio January 2018- July 2021 Student Advisor, Upward Bound Full Cycle recruitment first generation and low income students to fill participant spaces based on number provided by U.S Department of Education Provides academic, career, and personal advising to both potential and current students Establish relationships with target schools, post-secondary education institutions, and community agencies to coordinate program services Assists students with completing financial aid and scholarship applications, writing essays/papers, and forming attainable academic and career plans Conducts individual and small group tutoring sessions, skill-based and professional development workshops Create Educational Plans, monitors participants' academic progress and coordinate tracking to follow-up with Upward Bound students Compiles data and develops performance reports and Maintains accurate and timely documentation of all necessary data to ensure compliance with the U.S. Department of Education Vatterott College, Cleveland, Ohio January 2016-December 2018 Assistant Director of Admissions Advise and guide potential students to the degree program that best suited their skills, talents, and abilities for a successful career path Established rapport with both students and parents to ease transitions regarding Admissions, Financial Aid, and Career Placement procedures Conduct campus tours and assist in new student orientations and open houses to help increase enrollments Supervised admissions team and provided professional development and staff trainings Lakewood College, Lakewood, Ohio July 2013-January 2016 Student Success Coach and Director of Admissions Organized new student orientations and provided assistance to admission teams during orientation Conducted acceptance interviews to newly enrolled students and ensured they understood the processes of the acceptance terms and conditions to remain in good academic standing Distributed mass mailings to enrolled and active students regarding upcoming events and checked statuses and productivity levels Created new partnerships and improved existing ones to nurture a stronger relationship between all campus departments and future prospective students Implemented training sessions with team members on customer service and student retention Lakewood College, Lakewood, Ohio August 2011-July 2013 Admissions Representative, Admissions Advised and guided potential students to the degree program that best suits their skills, talents, and abilities for a successful career path Established rapport with both students and parents to ease transitions regarding admissions, financial aid, and career placement procedures Organize mass mailings and other marketing related advertisements to increase student enrollments Continuously met and/or exceeded enrollment goals and targets PROFESSIONAL CERTIFICATIONS Lakewood College, Lakewood, Ohio August, 2012 Professional Mediation Certificate