Alice Aremu Olatorera

ALAGBE AREMU ALICE OLATORERA Address: God's Own Estate, Aduin, Ogbomoso, Oyo State, Nigeria Email:- Phone: +234 - PROFESSIONAL SUMMARY A result-driven Business Education graduate with over 4 years of progressive experience in administrative support, customer service, and audit functions across travel, publishing, and academic institutions. Skilled in data analysis, financial reporting, office management, and customer relationship management. Adept at leveraging technology and soft skills to support organizational operations, drive efficiency, and ensure compliance. Currently serving in the Audit Unit at Ladoke Akintola University of Technology (LAUTECH), contributing to internal control and financial accuracy. Passionate about continuous improvement and business optimization. WORK EXPERIENCES Ladoke Akintola University of Technology, Ogbomoso, Oyo State, Nigeria Audit Intern (NYSC) | 2025 - Present Assisted in the examination and evaluation of financial records to ensure accuracy and compliance with regulatory standards. Conducted monthly reconciliation of financial statements, identifying and correcting inconsistencies. Maintained audit files, ensuring timely filing and secure handling of sensitive documentation. Participated in internal control assessments, providing recommendations to enhance financial processes. Assisted in preparing audit findings and supported management in implementing corrective actions. Analyzed expenditure trends to identify irregularities and recommend cost-saving initiatives. Textworth Publishing, CMD Road, Magodo, Lagos State, Nigeria Customer Service Representative & Assistant Warehouse Coordinator | 2019 - 2021 Delivered professional support to customer inquiries via phone and email regarding product availability, pricing, and delivery schedules. Ensured accurate order fulfillment by cross-checking inventory with customer requests. Processed product returns and refunds with minimal error, maintaining customer satisfaction and retention. Supported logistics team in coordinating inbound and outbound deliveries, ensuring prompt book distribution. Monitored inventory levels using spreadsheets and inventory software to prevent stock outs and overstocking. Maintained an organized and safe warehouse environment in accordance with company and safety policies. Contributed to quarterly inventory audits to ensure 98% stock accuracy and reduce shrinkage. U FIT FLY Travel Agency, Oyo State, Nigeria Administrative Officer | 2018 - 2019 Oversaw front-office functions including scheduling, correspondence, and reception management. Served as the first point of contact for clients, addressing inquiries and resolving complaints promptly. Supported senior management in organizing business travel, meetings, and event logistics. Maintained organized digital and physical filing systems to improve accessibility and reduce document retrieval time. Coordinated interdepartmental communication to facilitate smooth workflow and timely project delivery. EDUCATION Federal University of Oye Ekiti (FUOYE), Ekiti State, Nigeria - B.Sc.Ed. Business Education (Office Technology Management) | 2021 - 2024 Best Legacy College of Education, Oyo State, Nigeria - NCE Business Education (Accounting) | 2016 - 2018 Symbols Height College, Ogbomoso, Oyo State, Nigeria - SSCE 2008 - 2014 SKILLS Administrative Support Operations Management Office Management Financial Analysis & Planning Business Writing Customer Service Research MS Office Suite Documentation Attention to Details Communication Skills Time Management Organizational Skills INTERESTS Accounting Professional Development Travel Office technology management REFEREE Pharmacist Simeon Oyebisi Iyanda (Director of Pharmaceutical Services) Ladoke Akintola University Teaching Hospital, Ogbomoso, Oyo State +234 - | +234 - Pharmacist Esther O. Owoade (Assistant Director of Pharmaceutical Services) Ladoke Akintola University Teaching Hospital, Ogbomoso, Oyo State +234 - | +234 -