Ali Ummi Ene

ALI UMMI-| -, - | Lagos State, Nigeria PROFESSIONAL SUMMARY Courteous,dedicated and amiable customer service professional with 2 years of experience in sales and customer service. Proven expertise in addressing product and service issues, handling complaints and providing efficient solutions to improve customer satisfaction and the purchase experience. Possesses great communication skills and a strong commitment to pleasant interactions, leading to higher sales and client loyalty. WORK HISTORY Kresta Laurel Limited December 2023 - October 2024 Customer Care Representative  Fostered strong relationship with leads, ensuring prompt issue resolution and exceptional customer experience.  Collaborated with cross-functional teams to achieve company targets and drive business growth.  Spearheaded team efforts to attain shared goals, promoting a culture of collaboration and open communication.  Conducted market research to identify high-potential clients aligning with company's target profile.  Enhanced skills through active participation in training sessions, coaching, and mentorship programs.  Successfully converted leads into sales opportunities through targeted outbound calls and inbound inquiries.  Coordinated follow-up engagements with account executives to facilitate in-depth discussions.  Maintained meticulous records of qualified leads for data-driven decision-making and training purposes. International Helicopter Flying School October 2022 – November 2023 Customer / Student Care Representative  Respond to inquiries via phone, email, or chat about flight training programs.  Provide information on courses, pricing, and admission requirements  Assist potential students with the enrollment process.  Address student concerns and resolve issues promptly.  Provide updates on flight schedules, instructor availability, and weather conditions.  Offer guidance on flight training progress and certification requirements.  Coordinate flight schedules with instructors and students.  Proactively communicate with students regarding flight cancellations or rescheduling.  Conduct regular check-ins to ensure student satisfaction.  Promote flying school services and programs to potential students.  Respond to online reviews and social media inquiries.  Collaborate with marketing teams to develop promotional materials. KEY SKILLS • Customer Relationship Management • Excellent Communication Skills • Problem Solving Analysis • Team Collaboration • Customer Service • Active Listening • Good Client Relationship • Complaint Resolution • Proficient in Google workspace • Courteous and Respectful • Adaptability and • Microsoft Office suite EDUCATIONAL BACKGROUND Bachelor Of Engineering: Mechanical Engineering (B.ENG), Second Class Honours ( Upper Division)