Ali Raza

Ali Raza Customer experience specialist-- WHY ME? A highly motivated and friendly person with 4+ years of experience in the customer services and BPO industry remotely. Having exceptional communication skills, Creating positive experiences through high quality customer care. An effective communicator who in energetic and eager to learn EXPERIENCE Go2 - Philadelphia , PA (United States) Client Success Associate - Remote - 11 / 2022 - Present ● Created a Customer Success survey and implemented it to collect feedback from customers, which helped the company improve its services. ● Provided timely responses to emails and phone calls in addition to addressing any concerns or questions that arose during interactions with customers. ● Managed all aspects of the onboarding process for new customers, including setting up their accounts and providing training on how to use the product. ● Collaborated with other departments (such as sales) to ensure each customer received customer satisfaction and an optimal experience throughout their time using the product. ● Answered general inquiries about products and services while also offering advice based on personal experiences when possible Swiftee - London , United Kingdom Customer Experience Specialist - Remote - 10 / 2021 - 11 / 2022 ● Recorded and processed customer data accurately. ● Improved customer retention by 99%, through service and account management. ● Advised management of customer service trends, creating proactive strategies to maintain best practices. ● Customer Experience Management ● Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. ● Helped new staff acclimate to the customer service team and mentored on strategies for success. ● Worked with call handling technology to respond to increased customers within target timeframes. ● Employed active listening and product expertise to successfully resolve inbound queries. ● Obtained feedback from customers to improve service experience. Western Union, - Denver , CO (United States) Technical Support Specialist - Remote - 8 / 2019 - 9 / 2021 ● ● ● ● ● Working as a Customer experience specialist with IBEX. connect for a US based well known money transfer system. Having a customer satisfactory rate of 100%. Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions. Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. DGS (Spectrum) (United States) - 5 / 2018 - 8 / 2019 ● ● ● Initiated sales strategies by recruiting new clients through approved methods. Conferred with customers about concerns with products or services to resolve problems and drive sales Maintained accurate and current customer account data with manual forms processing and digital information updates. EDUCATION National College Of Business and Administration & EconomicsBachelors in Business Administration