Ali Raza
•-• LinkedIn
Customer Support Specialist (Customer Experience Management)
Customer Service Representative bringing top-notch skills in oral and written communication, active
listening and analytical problem-solving skills. Enhances customer experiences by employing
service-oriented behaviors, understanding customer desires and providing customized solutions to build
loyalty.
Experience
Go2
Remote, US
Aug 2022 - Present
Customer Success Specialist
● Used Shopify , Slack , E-commerce platforms along with Gorgias and Zendesk.
● Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
● Monitored customer feedback, identifying trends to improve product offerings and the overall
customer experience.
● Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives
and followed up to confirm resolution.
● Built rapport with customers by consistently delivering excellent service, fostering long-term
loyalty.
● Participated in ongoing professional development activities to stay current with industry best
practices and emerging technologies, ensuring the delivery of cutting-edge support services.
● Streamlined customer support processes for increased efficiency and faster resolution times.
Swiftee
Remote, UK
Jul 2021 - Aug 2022
Customer Experience specialist
● Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
● Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
● Monitored customer feedback, identifying trends to improve product offerings and the overall
customer experience.
● Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives
and followed up to confirm resolution.
● Built rapport with customers by consistently delivering excellent service, fostering long-term
loyalty.
Western Union (Money Transfer)
Remote, US
June 2019 - June 2021
Technical Support Specialist
● Improved customer satisfaction by efficiently resolving technical issues and providing timely
support.
● Troubleshoot networking issues including connectivity problems, slow speeds, or complete
outages effectively restoring service functionality promptly.
● Resolved 120 technical support inquiries per day.
● Documented support interactions for future reference.
● Collaborated with cross-functional teams for complex problem-solving, leading to improved
operational efficiency.
Education
National College of Business and administration
Bachelors in Business Administration and business analytics
