Ali Raza

Ali Raza

Customer Service Specialist
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
26 years old
Location:
Lahore, Punjab, Pakistan
Experience:
5 years
Ali Raza •-• LinkedIn Customer Support Specialist (Customer Experience Management) Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experience Go2 Remote, US Aug 2022 - Present Customer Success Specialist ● Used Shopify , Slack , E-commerce platforms along with Gorgias and Zendesk. ● Utilized telephone, online chat, and email platforms to deliver outstanding customer service. ● Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience. ● Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. ● Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty. ● Participated in ongoing professional development activities to stay current with industry best practices and emerging technologies, ensuring the delivery of cutting-edge support services. ● Streamlined customer support processes for increased efficiency and faster resolution times. Swiftee Remote, UK Jul 2021 - Aug 2022 Customer Experience specialist ● Utilized telephone, online chat, and email platforms to deliver outstanding customer service. ● Enhanced customer satisfaction by addressing and resolving issues in a timely manner. ● Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience. ● Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution. ● Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty. Western Union (Money Transfer) Remote, US June 2019 - June 2021 Technical Support Specialist ● Improved customer satisfaction by efficiently resolving technical issues and providing timely support. ● Troubleshoot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly. ● Resolved 120 technical support inquiries per day. ● Documented support interactions for future reference. ● Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency. Education National College of Business and administration Bachelors in Business Administration and business analytics
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