Ali Mohammed S Ba Fagih

ALI BAFAGIH Nationality: Canadian LinkedIn: linkedin.com/in/ali-bafagih Email:-Phone: - / - SUMMARY Accomplished business development professional with over 25 years of international experience driving revenue growth, operational excellence, and market expansion across diverse industries, including food safety, renewable energy, oil & gas, and technology. Proven track record of building profitable operations from the ground up, leading cross-functional teams, and delivering exceptional results in high-growth markets (Yemen, UAE, KSA, Canada). Expertise in strategic planning, CRM, sales & account management, and operations optimization. Adept at leveraging market insights, regulatory knowledge, and industry trends to identify opportunities, forge strategic partnerships, and exceed revenue targets. Multilingual (English, Arabic, Swahili, basic French) with a strong ability to navigate multicultural environments. PROFESSIONAL EXPERIENCE Managing Director FSSC MENA LLC, Abu Dhabi, UAE       Strategic Leadership: Define and execute the company’s vision, driving long-term growth and market leadership in the food safety sector. Business Expansion: Identify and capitalize on new business opportunities, partnerships, and market trends to achieve sustainable growth. Operational Excellence: Optimize human capital, financial resources, and technology to enhance efficiency and profitability. Regulatory Compliance: Ensure full adherence to UAE food safety regulations, IFS standards, and industry best practices across all operations. Client Satisfaction: Deliver exceptional consulting services, maintaining high client satisfaction and operational health through robust quality management systems. Industry Influence: Elevate the company’s profile by contributing to industry publications, participating in panel discussions, and positioning the firm as a trusted advisor. Business Development Director Expert Mark Group, Abu Dhabi, UAE  Oct 2023 – Present Nov 2023 – Jan 2025 Client Acquisition: Built and nurtured relationships with potential clients across industries, leveraging social platforms, industry associations, and targeted outreach strategies.    Tailored Solutions: Collaborated with subject matter experts to design customized proposals addressing client pain points and showcasing the firm’s competitive advantages in business setup, PR, audit, and marketing research. Market Intelligence: Monitored market dynamics, regulatory changes, and competitive landscapes to refine strategies and identify emerging opportunities. Strategic Partnerships: Cultivated alliances with complementary businesses to expand service offerings, enhance market reach, and drive mutual growth. Business Development Manager Balhaf Trading Company LTD, Cairo, Egypt     Renewable Energy Division: Established and led the company’s renewable energy division, focusing on solar, battery energy storage systems (BESS), and wind energy solutions for Yemen. Revenue Growth: Developed and executed business development strategies that drove expansion and exceeded revenue targets in utility and C&I markets. Market Research: Conducted in-depth market analysis to identify customer needs, customize solutions, and secure tenders for PV modules, wind turbines, and BESS. Partnership Development: Negotiated and secured representation agreements with vendors, ensuring a comprehensive product portfolio for clients. Operations Manager/Owner INS Market, London, Ontario         Jul 2018 – Aug 2020 Operational Leadership: Managed all aspects of operations, including logistics, sales, employee scheduling, merchandising, and budgeting. Revenue Growth: Implemented sales strategies that drove exceptional growth, achieving annual revenue of $1.3M. Team Development: Built and led a customer-focused team, providing coaching and training to maximize performance and revenue generation. Inventory Management: Optimized inventory levels and merchandising strategies to ensure product availability and customer satisfaction. Financial Oversight: Oversaw P&L management, implemented financial policies, and increased business profitability. Inside Sales Account Manager Dell Canada, Toronto, Ontario  Jan 2023 – Mar 2024 Jan 2016-Jan 2017 Account Growth: Acquired new accounts and expanded existing ones by building strong customer relationships and delivering tailored business solutions. Revenue Generation: Supported strategic teams to meet quarterly quotas exceeding CAD$3M while managing approximately 300 corporate accounts. Customer Experience: Enhanced customer satisfaction by resolving complaints, processing orders, and maintaining market share using Salesforce. Sales Excellence: Recognized by top distributors for efficiently managing high-value accounts and driving revenue growth. Sales and Customer Service Executive Teleperformance Canada, Toronto, Ontario    Consultative Selling: Implemented strategic selling approaches to identify, generate, and close business opportunities. Customer Retention: Achieved a 90% customer retention rate by resolving complaints and ensuring business continuity. Revenue Growth: Consulted with customers to evaluate needs, recommend solutions, and drive product and service sales. Yemen Country Manager Cegelec Oil and Gas Division, Yemen, UAE & KSA        Regional Leadership: Relocated to UAE during the Yemen war, serving as Head of Operations in KSA and focusing on business development and key accounts management. Strategic Partnerships: Established strong relationships with key clients in Yemen, UAE, and KSA, driving sustainable business growth. Team Development: Hired, coached, and mentored high-performing teams to maximize revenue generation and customer satisfaction.   May 2006 – Feb 2007 Sales Operations: Established a full-scale sales operation from the ground up, increasing sales revenue from 250K to700K in less than a year. Market Expansion: Developed and executed annual sales plans, increasing market share and enhancing competitive positioning. Team Leadership: Hired, coached, and trained high-performing sales teams to drive revenue growth. Sales Development Executive Nestle S.A., Sana’a, Yemen  Mar 2007 – Apr 2014 Operational Leadership: Built and managed a full-scale operational branch in Yemen, leading a team of 40+ experts and exceeding corporate revenue goals. Revenue Growth: Increased sales from 800K to 3.25M in less than three years through strategic sales plans and business expansion initiatives. Retail Sales Manager Shihab Insurance & Trading Agencies Co., (Y) Ltd, Yemen  May 2015 – Sept 2015 Jan 2002 – Mar 2006 Market Share Growth: Increased market share for powdered milk products from 25% to 45% in one year through strategic sales initiatives. Sales Strategy: Developed and executed sales plans, achieving targeted outcomes and improving inventory and supply chain efficiency. Cross-Functional Collaboration: Partnered with cross-functional teams to identify high-potential opportunities and implement revenue-generating initiatives. EDUCATION     Customer Relationship Marketing and Sales Management Postgraduate Fanshawe College, London, ON, Canada (Apr 2022) Operations Management Postgraduate Fanshawe College, London, ON, Canada (Dec 2019) Sales & Marketing Bridging Program Humber College, Toronto, ON, Canada (Feb 2015) Bachelor of Arts, French Language Sana’a University, Yemen (Jun 1997) CORE COMPETENCIES         Strategic Leadership & Vision Development Business Development & Revenue Growth Sales and Marketing Strategies CRM and Customer Retention Market Expansion and Partnership Building Operations and Financial Management Multilingual Proficiency: English, Arabic, Swahili, Basic French Technical Expertise: Salesforce, HubSpot REFERENCES Available upon request