Ismail, Ali Nasidi
3, Abimbola, Agege, Lagos. Nigeria-.
Email:-linkedin.com/in/ali-ismail-b-
PROFILE
Professional Executive Secretary, Customer Service Executive and Virtual Assistant with over two years
of practical experience handling various administrative and secretariat tasks and responding to different
types of queries via calls, texts, messages and emails. Highly proficient in using Microsoft Excel, Microsoft
PowerPoint, Microsoft Word and Microsoft Outlook.
EDUCATION
Bachelor of Science in Social Work
University of Lagos
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WORK EXPERIENCE
Data Entry Clerk (Virtual)
Optrix Infotech Limited, Bariga-Shomolu, Lagos
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Accurate data entry, entering of data into database, spreadsheet or system quickly and precisely.
Data verification, review data for errors and correct inconsistencies before final entry.
Maintaining records, keeps records of tasks, completed work, and backups to ensure data
integrity.
Organizing source documents, sort and organize paper (paper or digital) before entering them
into the system.
Updating existing data, make changes to outdated or incorrect information in records.
Following confidentiality standards, handling sensitive or confidential information with care and
follow data protection policies
Generating simple report, create summaries or report from entered data when required by
supervisors or teams.
Meeting deadlines, manage time effectively to complete data entry tasks within assigned timelines
Communicating with teams, work with supervisor or other departments to resolve data related
issues or clarify missing information.
Virtual GBV Case Manager/Assistant
Lagos State Domestic and Sexual Violence Agency (DSVA), Lagos, Nigeria
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2024 – till date
2022 - Present
Virtually assisted and successfully responded to over 200 complaints and cases of Gender-Based
Violence via calls, sms, mails and messages.
Prepared referrals letters to be forwarded to other service agencies on behalf of clients and actively
followed up on every client to ensure they get their desired response.
Prepared monthly reports using MS Word and Excel applications; showing the different
complaints/cases I handled every month.
SKILLS
Critical Thinking, Attention to Detail, Active Listening, Customer Service, Microsoft Office/Google
Workspace Empathy,
Research, Analytical skill Leadership, Team Work and Collaboration, Problem Solving, Communication
skills
CERTIFICATES
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Customer Service Management, Managing Customer Information System
2024
Systems and Call Centre Management; Horivertical Enterprises Solutions Limited.
Diploma in Customer Service, Alison.
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BSc in Social Work
2021
LANGUAGES
English, Hausa,Yoruba
PROFESSIONAL TRAININGS AND CERTIFICATIONS
Customer Service Management, Managing customer information systems
and Call center Management
CPR, AED and First Aid Certificate (NHCPS)
Virtual Assistant (VA) at ALX Certificate
Certificate o Completion in Microsoft Excel
Certificate of in Nonprofit Fundraising (Alison)
INTERESTS
Customer service, Research, Learning.
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