Ali Hussain Hawaldar

ALIHUSSAIN HAWALDAR Pune, Maharashtra Summary Experienced professional with over a decade of experience in Customer Service, Sales, and Accounting, gained across India and internationally. I am a highly adaptable and detail-oriented individual, skilled at understanding diverse customer needs and consistently delivering effective solutions. Professional Experience Customer Care Executive Barclays Global Service Center Private Limited 01/2023 - 01/2025 Pune , Maharashtra Managed a high volume of customer inquiries via chat, efficiently identifying and resolving diverse banking issues related to loans, mortgages, and general accounts. Consistently maintained high-quality scores and strict adherence to company policies while delivering excellent customer service. Guided customers through the selection and application process for new banking products tailored to their financial needs. Acted as the first point of contact for complaint resolution, ensuring a smooth and positive customer journey. Maintained precise customer records using CRM software and proactively identified areas for service and product improvement, providing valuable recommendations to management. Completed an Excel workshop to enhance data management skills and boost productivity in daily operations. Sr. Technical Support Executive Vsynergize Outsourcing Private Limited 05/2021 - 12/2022 Pune , Maharashtra Served as the primary point of contact for customers experiencing mobile device and network issues. Successfully resolved customer complaints as a first point of contact, ensuring a positive customer experience. Consistently met and exceeded quality parameters and customer satisfaction (CSAT) targets. Managed a high volume of inbound customer queries across calls and emails. Guided customers through online phone purchases, providing tailored recommendations based on their needs. Applied strong problem-solving skills to diagnose and resolve complex technical issues efficiently. Actively participated in team meetings, contributing to enhanced coordination and planning. De-escalated and swiftly resolved complex customer issues from escalated calls. Improved user experience by understanding end-user needs and advocating for user-friendly solutions. Provided effective remote support to end-users, minimizing disruptions to their workflow. Mentored and coached junior support staff, enhancing their ability to deliver proactive technical assistance. Sales Executive Bakar and Namazi Company 06/2019 - 02/2021 Kuwait Engaged with customers proactively, offering assistance to understand their needs. Provided tailored product recommendations and solutions based on thorough understanding of customer requirements. Addressed customer complaints swiftly and effectively, ensuring rapid resolution and customer satisfaction. Consistently delivered outstanding customer service, contributing to a positive overall experience for consumers. Consistently achieved and exceeded challenging sales targets, contributing directly to client growth across diverse products and services. Managed customer queries promptly, ensuring timely resolution and maintaining high satisfaction levels. Handled all financial transactions and provided clear price information with accuracy. Delivered strong sales performance within budget constraints, consistently meeting strict deadlines and targets. Accountant Kuwait Rawasi for General Trading and Contracting Company 11/2015 - 04/2019 Kuwait Demonstrated strong knowledge of Generally Accepted Accounting Principles (GAAP) to ensure compliance in all financial operations. Collaborated with auditors to facilitate annual audits and ensure compliance with all regulatory requirements. Accurately prepared and posted General Ledger entries. Managed comprehensive bookkeeping and precise data entry using Excel sheets. Successfully managed the full accounting cycle for Slice restaurant in Dubai. Prepared daily sales and purchase reports to monitor financial activity. Generated detailed monthly Accounts Receivable (AR) and Accounts Payable (AP) reports for the restaurant. Utilized Microsys POS software for efficient financial management and reporting. Prepared and filed accurate VAT reports for the restaurant using Microsys system, ensuring compliance with Dubai's regulations. Conducted monthly inventory checks and prepared cash flow statements to ensure smooth operational flow. Ensured timely invoice payments through diligent follow-up and reconciliation. Managed payroll processing with high efficiency, maintaining accuracy and avoiding errors. Performed complex account reconciliations, ensuring consistency and integrity of financial records. Generated invoices precisely based on accounts receivable schedules and terms. Organized and executed comprehensive month-end, quarterly, and year-end financial closing processes. Jr. Accountant Lantoris Educational Services Private Limited 03/2014 - 05/2015 Pune , Maharashtra Skills Customer service Microsoft excel Bilingual Complaint Management Tally ERP Cash Management Accounts Payable Accounts Receivable General Ledger & Journal Entries Financial Statement Preparation Accounting Software Proficiency Petty Cash Management Tax Preparation VAT Preparation Sales Education University of Mumbai Bachelor of Commerce (B.Com) 03/2012 Mumbai , Maharashtra Languages English Hindi Arabic Gujarati Certificates Certified Industrial Accountant from ICA.