Ali Al Cheikh

Ali Cheikh IT Manager - ◇ - ◇ Beirut, Lebanon ◇ LinkedIn SUMMARY Highly skilled IT professional with over four years of comprehensive experience in IT support and management, seeking a mid to senior-level position in a forward-thinking organization. Adept at leading teams, managing network and system operations, and implementing innovative solutions to enhance performance and efficiency. Eager to leverage technical expertise and leadership abilities to contribute to organizational success as an IT Manager or Director of Information Technology. EXPERIENCE IT Manager Jul '21 — Apr '24 MCO360 Beirut, Lebanon • Led the IT support team to manage company branches across Lebanon. • Administered network infrastructure to ensure smooth operations. • Controlled the equipment repair process to ensure swift and efficient completion, maintaining uninterrupted operations. • Made strategic decisions to upgrade equipment, boosting operational performance by over 50%. • Managed projects for opening new branches both within and outside Lebanon. • Prepared and submitted comprehensive daily reports to the CTO, providing detailed insights on IT operations, performance metrics, and ongoing project statuses to support informed decision-making. • Stayed up-to-date with emerging technologies and industry trends, continuously enhancing my knowledge to implement the latest and most effective IT solutions. IT Support Aug '20 — Jul '21 MCO360 Beirut, Lebanon • Diagnosed and repaired PCs, ensuring optimal performance. • Managed hardware and software issues with proficiency. • Handled troubleshooting tickets and prioritized tasks effectively. • Ensured the health and maintenance of all PCs. EDUCATION B.S degree in Information Technology, Lebanese International University (LIU) (GPA: 3.48) • • • • • Oct '19 — May '24 Beirut, Lebanon Network Associate, DBMS Programming, Microcomputer Support System and Network Administration SKILLS Technical Skills Hardware Management, Software Management, Network Administration, IT Troubleshooting, System Maintenance, IT Strategy Implementation Leadership and Management Team Leadership, Problem-Solving and Critical Thinking, Project Management Communication and Customer Service Excellent written and verbal communication skills, Ability to provide exceptional customer service Other Skills Adaptability and Time Management, Proactive and results-oriented, Strong analytical and problem-solving skills, Excellent organizational skills CERTIFICATIONS • Cisco Certified Network Associate CCNA 100 - 400 • Network Security May '24 May '22