Ali Abbas Rizvi

ALI ABBAS - Rawalpindi - LINKS PROFILE LinkedIn Experienced professional with over 8.5 years in international operations, specializing in shift management, dispatching, and team supervision. Skilled in handling both UK and US-based clients with a focus on efficient coordination, customer satisfaction, and problem resolution. Known for leadership, reliability, and strategic management in high-paced environments. SKILLS Staff & Shift Management Problem Solving & Interpersonal Skills Team Leadership & Supervision Conflict Resolution & Problem Solving Crisis Management Time Management & Multitasking Performance Monitoring & Feedback E M P LOY M E N T H I S TO R Y Shift Manager at The ORiON, Rawalpindi December 2018 — Present Promoted from CSR to Shift Manager through consistent performance. Oversaw daily operations and directly managed a team of over 130 staff across multiple departments. Handled client communication, staff scheduling, shift coverage, break schedules and conflict resolution. Basic reporting and analytics. Managed staff data, keeping it up to date, using Google sheets, excel and company's software. Have been doing shift management successfully from past 5.5 years now. Controller / Supervisor at Great Britain Cars, Rawalpindi April 2016 — September 2018 Operational Oversight Google Sheets (Data Entry, Tracking & Reporting) Microsoft Excel (Formulas, Charts, Scheduling) Data Management & Record Keeping Email Communication (Gmail/Outlook) Rapidly promoted from Operator to Controller, then Supervisor. Managed dispatch teams and provided training to new hires. Oversaw quality control, team coordination, and operational flow. Customer Support Representative / Dispatcher at Cab Call International, Islamabad May 2014 — March 2016 Worked for US-based clients in night shifts. Handled live dispatch, customer queries, and support. Maintained service quality under high-pressure conditions. E D U C AT I O N F.Sc. Pre-Engineering at PCIT Basic Reporting & Analytics Strong Verbal and Written Communication Diploma in electronics engineering at Swedish institute of technology, Rawalpindi Bachelor Team Coordination & Staff Motivation Adaptability Under Pressure L ANGUAGES Urdu English Bba at Govt. College rawalpindi, Rawalpindi